LoadProof Video Testimonial – Ernesto Ayala, Saddle Creek Logistics

About that, you know how that transpired or what happened there?

Oh, okay, well yeah, one of their customers claimed damage—actually, a couple damage units.

So our customer went ahead and asked us if we had photos of it, and he let them know that we did have those pictures as proof.

And yeah, the claim was dismissed.

Oh, that’s great! You were able to get off the hook there for any liability or charges.

Correct. Oh, that’s great. Just curious, what would that cost have been if you didn’t have pictures in that situation?

I think about $1,900.

Okay, $1,900. Great, so there you go. From an ROI standpoint, what you’re paying for Load Proof, you guys make your money back right there.

Yeah, that’s probably a couple years’ worth right there, just resolving one issue.

Yeah, that’s really great. So, we want to start from the beginning. What were you guys doing before we engaged? You were taking pictures before implementing Load Proof; is that true?

No, actually, we didn’t have anything implemented at the time.

So you weren’t taking pictures at all?

Wow, no. Just looking back at my notes from our previous conversation, wow.

So then you were looking at Load Proof to implement photos, and you had a need kind of like that issue that you just described with your previous customer.

That came up where, luckily, you had photos. Thankfully, you had those photos there.

Yeah, this was actually at the customer’s request. They asked us what it would take to Load Proof their outbounds, and we said that it would keep the customer happy.

And I’m pretty sure it more than kept them happy since it saved them right away for you.

So great! It looks like we’re seeing some results. We resolved an issue for $1,900 already, and we’re going to keep resolving any issues that come up.

So, how would you describe the transformation? Implementing Load Proof was a new thing, and adding photos was a new thing for your process.

How would you describe adding that to your process?

Actually, it was pretty simple. It wasn’t hard to learn, and as I passed it down to my associates, they were able to work on it right away.

I didn’t take much to explain how to use it; it’s almost all pretty self-explanatory.

Oh, that’s great to hear! Yes, and that’s the whole idea with Load Proof.

The benefits include not requiring a lot of training; it’s just a matter of fitting this in your process and taking a few photos.

It just takes a couple of minutes, and that was the whole idea—to keep it user-friendly, easy to use, and easy to implement, so there are no bottlenecks added to your process.

That’s really great to hear. Sounds like it’s working there in that area.

And we think it also helped you with a better relationship with the customer.

You mentioned they liked it; they like it a lot, and it’s helping them a lot too.

Correct. Yeah, I mean they were the ones that came up with the idea because they suggested it to us.

But again, they’re the customers, so we’re like, “Okay, yeah, we’ll do it.”

I guess he had already heard of it prior to us implementing it, so the name’s out there.

That’s great! Yes, and we’re trying to spread it out to show others the great value it brings.

Oh yeah, we’re seeing it working, and we just want to show others as well.

So, how likely would you say, with the easy implementation and seeing some results now, are you to recommend us to other customers or contacts within your network?

Yeah, anybody with delivery issues in my building, I would definitely recommend without thinking twice.

If customers are reporting shortages or damages, I’ll be quick to suggest using Load Proof because it works.

Great! So, any other questions?

Any feedback you’d like to share with us regarding Load Proof?

I mean, we pretty much mentioned it. It works great, and it saves money.

It’s something that if you run a business like this, you need something like this.

If you’re shipping products, you should be taking photos prior to shipment. There are a lot of things that can happen during shipment—damages, shipping discrepancies.

Even just having a label off in the wrong position by an inch can get you 10% off your invoice in some cases.

We’re dealing with some of the major retailers, so definitely, if you’re shipping products today in 2020, you should be taking photos to cover yourself from liability and unfair charges.

Yeah, you couldn’t say it better; I could 100% agree.

Great! Well, Ernesto, thank you.