6. What are the capabilities that Cereal Manufacturer obtained with LoadProof?

LoadProof is a Centralized Enterprise Photo Documentation System for the entire Cereal Manufacturer Supply Chain. It also improves the supply chain visibility and creates trust with their customers.

6.1 Super-fast Photo Capture

After downloading the LoadProof app from the app store, Cereal Manufacturer users are able to take pictures using their mobile devices in a few seconds and then upload those pictures to the cloud tagging the pictures with appropriate contextual data elements. While uploading pictures Cereal Manufacturer personnel are able to add notes, are also able to tag the pictures with the following

1. User that captured the photos.
2. Date when the photos are captured.
3. Time when the photos are captured.
4. GPS coordinates of the location where the photos are captured.
5. Device that was used to capture the photos.
6. Android OS version that was running in the device that was used to capture photos.

The pictures are captured in multiple resolutions based on the plan; the different resolutions that are available are Low Resolution, Medium Resolution and High Resolution. Cereal Manufacturer uses high resolution pictures for to capture pictures of documents such as Packing Slip, Bill of Lading & Trailer Inspection Form.

6.2 Super-Fast Photo Retrieval

So now the photos are uploaded to the LoadProof cloud, users can easily log on to the LoadProof cloud through the browser and look up photos from wherever they need to. Users logon to the cloud the browser by providing their credentials, which includes a user id and password. Then users are able to input one or more of the contextual data that had tagged the pictures with and then perform a super-fast search. Now users can retrieve the pictures they need, drill down further and look at the pictures individually, zoom in, zoom out, save them locally if they need to (not recommended often) and also examine any notes that was entered and also look at the date stamp, time stamp, GPS coordinates etc. if there is a need to validate any of these data set for each picture.

6.3 Super-Fast Photo Sharing

After retrieving pictures users can share the pictures with anybody else, usually customers, vendors, partners, carriers, cross dock facilities, insurance companies, claims processors, Retailers, consolidation facilities etc. in multiple ways as listed below,

1. By generating one PDF document for the entire load.
2. By sending the entire load to a customer by inputting an email address.
3. By setting up a customer as a user within LoadProof.
4. By generating a LoadProof URL for each picture and then sharing that URL in an email.
5. By generating multiple LoadProof URLs for all pictures and then sharing those URLs in an email.

1.Cereal Manufacturer has corporate level users set up that have visibility to look at pictures across all the sites

a. These users could be picture taker users or picture viewer users or both.

b. These users could also be Admin users or Non admin users

2.Cereal Manufacturer also has Network level users that have visibility to look at the pictures at the Supply Chain Network level

a. These users could be picture taker users or picture viewer users or both

b. These users could also be Admin users or Non admin users

3.Cereal Manufacturer has site level users that have visibility to look at the pictures at the site level

a. These users could be picture taker users or picture viewer users or both

b. These users could also be Admin users or Non admin users

6.4 Integrations with other Systems

1. LoadProof supports integration with other systems.
2. LoadProof is already integrated with Mercury Gate, MyEzClaims System. MyEzClaims is a Freight Claims Processing system that helps shippers process their Freight claims with multiple carriers faster and easier.
3. Loadproof can be integrated by setting up a field to look up from any other system using a hyperlink so that LoadProof data can be pulled into a browser directly by clicking a link in the external system.

6.5 Integration with Other Systems

1. LoadProof supports integration with other systems.
2. LoadProof is already integrated with Mercury Gate, MyEzClaims System. MyEzClaims is a Freight Claims Processing system that helps shippers process their Freight claims with multiple carriers faster and easier.
3. LoadProof can be integrated by setting up a field to look up from any other system using a hyperlink so that LoadProof data can be pulled into a browser directly by clicking a link in the external system.

7. What are the Benefits?

The results were fantastic, and Paulette mentions in her testimonial, that she is super happy. Not only the system was super easy to turn on, now they are not spending a lot of time just looking for pictures. Now they are saving anywhere from 20 to 30 hours per week per facility on the time that is spent on organizing the pictures and retrieving the pictures that are needed for his customers. Life is so much better.

7.1 Measurable Hard Benefits

1. Now there is one centralized place to get the pictures from, retrieval of pictures is super easy, Cereal Manufacturer’s personnel retrieve the pictures in seconds instead of spending hours and hours looking for those pictures. All the time related to this activity is saved now.
2. With the centralized sharing of pictures is super easy, all Cereal Manufacturer’s personnel have to do is put in the email address and push a button, the person on the other end gets the picture within minutes and there are no more back and forth conversations wasting time. All the time related to this activity is saved now.
3. Their operators started doing a much better job, when everyone knows the quality of the work we are doing is documented. They were able to better serve their customers.
4. They were setting up their both internal DCs as users within LoadProof, basically it is a self-service model, which helps tremendously because now, instead of calling their other DC personnel they can look and download the pictures whenever they need, life is so much better, everything related to the pictures is super easy. All the time related to this activity is saved now.
5. Before their customers will call them and say that an item is missing when they received. Their DC units wouldn’t have anything to show that they did their job right. So all they can tell is hey you know what, we will send the missing product in the next load. But now with LoadProof, they can show the pictures and say, hey we did send this item along with the picture of the PO and trailer inspection form. By this way they were able to prove that it is not their fault. All the free quantities they have been doing have reduced now.
6. With LoadProof now they are able to capture the Trailer Inspection Form which is critical in food transportation. The form has some critical factors to inspect such as if the ceiling of the trailer has any holes/ leakage, and if the floor of the trailer has any holes or water which could cause harm to the product. Additionally it also has inspection field for refrigerated trucks and for auditing the cleanliness of the trailer.
7. Now with picture documentation they were able to capture their shipping conditions such as addition of load bar, air bags between the pallets and also the condition of the seals they fix in the outside door of the trailer. With these additions they were able to prove that they did their job right. It also made them much easier to have that conversation in a rejected load scenario and as they can push back on the customer as we they have proof.

7.2 Intangible Soft Benefits

1. Everybody in the distribution center feels good about the centralized picture documentation system. There is no more uneasy feeling in the stomach when a retail customer reports damage and submits a damage claim. Nobody is losing sleep over damage claims and rejected loads.
2. The visibility to the steps they do to ensure the product is shipped in excellent condition to all parties, customers, carriers, internal stake holders such as the Salespeople, Customer Support people, Support Technicians, etc. makes them feel much better, if there is any complaint, and they can immediately pull the pictures and show them. The visibility has enhanced transparency, so the trust with their partners have improved significantly, their reputation in the food industry has improved as well.
3. Inbound Quality Process – They have also started to take pictures in their Inbound loads for Quality Audits, with pictures now we are able to push back on the vendors, also they understand the issues faster and better as pictures are worth thousand words, this results in getting the quality issues addressed faster and better.
4. Ability to set up multiple facilities and multiple personnel at the facility level and at the corporate level is very helpful also. It has eliminated unnecessary calls quite a bit, nobody has to wait for the other person to inspect the loads.
5. It made everyone in their supply chain to be accountable for whatever actions they do. This resulted in better discipline and work culture in their supply chain as a whole.