Proudly Located at the Advanced Tech Dev Center at Georgia Tech
Proudly Located at the Advanced Tech Dev Center at Georgia Tech

How to be the

the ROCKSTAR Transportation Leader Who Strengthens Carrier Performance, Prevents Load Damage & Reduces Disputes

In 15 Days or Less

You are a Transportation Manager, and you want to know how to add images (LoadProof) into your supply chain.

Your Role

  • Transportation Manager
  • Transportation Director
  • Vice President of Transportation
  • Transportation Continuous Improvement Engineer

Customer Examples

  • Kenco Group
  • NFI
  • XPO Logistics
  • Ryder Logistics
  • DHL Supply Chain
  • Berner Foods 3PL
  • You can set LoadProof up at the site level or at the customer account level.

Your Business

  • Transportation is the engine that keeps commerce moving. Your core job is to deliver products—pallets, boxes, shipments, and full truckloads—safely, efficiently, and on time. Whether you’re part of a distributor, 3PL, or shipper, you sit at the center of a complex delivery ecosystem.
  • 1. If You Own Your Own Fleet
  • You are responsible for:
  • Keeping trucks in perfect working condition
  • Ensuring repairs and preventive maintenance are up to date
  • Providing drivers with reliable equipment
  • Delivering products exactly as customers expect
  • Fleet reliability is crucial; one breakdown can delay routes, create penalties, and impact customer relationships.
  • 2. If You Use Third-Party Carriers
  • You handle:
  • Communicating with brokers
  • Requesting rates and comparing multiple carriers
  • Choosing the right carrier based on load, customer, and transit needs
  • Coordinating delivery
  • Ensuring carriers represent your brand well
  • Regardless of who executes the delivery, you must ensure customers receive products in perfect condition.
  • 3. You Also Manage Claims & Delivery Risks
  • Transportation managers routinely deal with claims from:
  • Homeowners
  • Construction sites
  • Retailers
  • Receivers
  • OEMs and brand manufacturers
  • In transportation: if you don’t have proof, you’re paying for the problem—even when it isn’t yours.
  • 4. Transportation Is an Operations-Intensive Business
  •  Success requires:
  • Lean, well-designed processes
  • Strong transportation systems
  • Highly trained drivers
  • Consistent, repeatable workflows
  • When operations slip, profits fall, and the business becomes harder to run.

Your Responsibilities

  • 1. You lead all movement of goods across the network, including:
  • You are responsible for:
  • Driver planning and management
  • DOT, OSHA, and FDA compliance
  • Load planning, routing, and carrier management
  • Customer communication
  • Administration, hiring, and payroll
  • KPI tracking and reporting
  • Team leadership
  • Product handling and cleaning
  • Sometimes full P&L ownership
  • Transportation managers wear many hats—operations, compliance, customer service, and financial management.
  • 2. You Also Handle Complex Product Types
  • Depending on your operation, you may manage:
  • Food-grade, FMCG, and temperature-sensitive products
  • FDA/DEA-regulated shipments (documentation retention up to 12 years)
  • Hazardous materials
  • Oversized or overlength freight
  • Trade show deliveries
  • Residential deliveries
  • Liftgate and accessorial services
  • Demurrage, drop-offs, and container pickups
  • This is some of the toughest freight in the industry.
  • 3. You Serve OEMs, Retailers & Brand Manufacturers  And Face Pressure From Both Sides
  • Transportation teams often deal with:
  • Retailer chargebacks
  • OEM/manufacturer claims
  • Receiver rejections
  • Shortage and damage claims
  • Dual accountability between vendor and customer
  • You must protect your margins while maintaining long-term relationships.
  • 4. You Operate Across Multiple Transportation Models
  • You may run:
  • LTL: multi-stop, high-touch, higher damage risk
  • FTL: point-to-point
  • Long Haul / OTR: 250+ miles
  • Short Haul / Regional: returns to base daily
  • Each mode carries different risks and documentation needs.

Your Challenge

  • You are losing money due to:
  • 1. Retail chargebacks
  • 2. Freight claims
  • 3. Customer damage claims
  • 4. Rejected loads
  • To protect your business, your team began taking photos using digital cameras and personal phones. But this led to major issues:
  • Photo Documentation Challenges
  • Photos taken on multiple devices
  • Manual transfers to shared drives
  • Hard-to-find images when disputes arise
  • Slow, cumbersome photo management
  • No reliable backup
  • No visibility for vendors, customers, carriers, cross-dock teams, lumpers, or insurance partners
  • This fragmented process leaves you exposed and spending unnecessary hours resolving issues.

What Is a Retail Chargeback?

  • Retailers issue chargebacks when they cite noncompliance or damages.
  • Your OEM customer then questions you, and large retailers are difficult to reach.
  • LoadProof makes this easier. You can capture all outbound photos and generate one PDF to upload into the retailer portal.
  • If the issue is legitimate, you fix it.
  • If not, the photos help you push back professionally.
  • Chargebacks often arrive as automatic deductions. With LoadProof, AR can retrieve photos themselves and resolve the deduction without involving operations.

What Is a Freight Claim?

  • If a carrier delivers a shipment in worse condition than it left your facility, you can file a freight claim. Carriers and insurance companies require strong proof.
  • LoadProof provides that proof instantly.
  • If you use MercuryGate MyEzClaims, you can automatically pull LoadProof photos directly into the claim submission—improving accuracy and speeding up reimbursement.
  • If retailers select the carrier, you must work through them. Photo documentation helps you navigate these situations confidently.

What Is a Damage Claim?

  • The product was shipped in good condition
  • The product was shipped in good condition
  • Damage did not occur at your facility
  • If you paid for the carrier, file a freight claim.
  • If the customer paid for the carrier, you can still prove your team did everything right.

What Is a Rejected Load?

  • Rejected loads are common in food distribution.
  • When the receiving team refuses the entire load due to poor condition, you must:
  • Bring it back
  • Rework it
  • Re-deliver it
  • Absorb losses, especially for perishables
  • LoadProof helps you show your team loaded and shipped the product correctly, allowing you to assign responsibility to the appropriate party.

When Transportation Managers Need Photos

  • 1. Outbound
  • Packing
  • Labeling
  • Stacking
  • Stretch wrap
  • Trailer seals
  • Trailer numbers
  • Trailer condition
  • Trailer cleanliness
  • 2. Inbound
  • Damages
  • Shortages/overages
  • Packaging issues
  • 3. Documents
  • BOL
  • POD
  • Manifest
  • DEA/FDA documentation
  • Driver IDs
  • 4. Temperature-Controlled
  • Thermometer readings
  • Handoff temperatures
  • 5. Regulated Products
  • DEA/FDA retention documentation
  • 6. Special Deliveries
  • Residential
  • Trade show
  • Liftgate
  • Oversized/hazardous freight
  • 7. Operations
  • Gemba walks
  • Building maintenance
  • Temporary storage
  • Cross-border documentation

Benefits  for Transportation Teams

  • Major cost savings
  • Labor savings (no manual photo management)
  • Proof of correct quantities
  • Complete supply chain visibility
  • Higher customer satisfaction
  • Strong customer relationships
  • Avoid paying for issues that aren't your fault
  • 95% reduction in customer complaints
  • Strong compliance (OSD, routing guides, FDA/DEA)
  • 75% reduction in investigation time

Additional Customer Results

  • Customer self-service access (no training needed)
  • DEA compliance fine avoided — $10,000
  • Documentation storage savings — $20,000
  • Trailer damage fine reduction — $5,000
  • Better compliance for international shipments
  • 20% savings on freight claims