NCR Distribution Case Study


Number of Sites – 4


“When you add a video that was an entire another process that saves time. It was a big game changer, that was a big improvement you ask me that’s really happy to see”. – Dennis Walker – Sr. Manager of Global Distribution and Warehousing – NCR


Dennis –

LoadProof helps you not only from just the process so with the application you know you can check the assignment of the picture to a load number which in our case is the order number so when someone asks like save money on that but also save money in other ways we get a claim back from a customer.

This has happened thousands of times even since we brought this over to NCR for the last two years “hey we’re missing our server did you guys any see in our server – popping the order number and sit in the pictures they know here’s your server on the pallet” if you didn’t get the printer and the monitor then you didn’t get any of it but if you got those two this is on the same pallet. 

You have it now, so we’ll deny that claim and if you want a server you get to order a new one or submit a claim to the carrier so that’s helped us save money there as well as a one-stop shop for the person that’s uploading the pictures it’s all from one device and not having to go to mobile devices having responsibilities and rights to a computer and SharePoint sites right now I try to control cost.


Dennis :

Oh that’s a multiple multiple errors and then when you add a video that was an entire another process that saves time. It was a big game changer, that was a big improvement you ask me that’s really happy to see


Ernest :

That’s great in and yes definitely you know we wanna want you to take advantage of that video and using that you know seeing which areas that we can implement that and so what results did you achieve through all of that and the switch you mentioned that you resolve some issues and so it was


Dennis :

We ended up with a shared platform across the business not just an entire sales procurement operation. When he gave him a shared platform, everybody was now able to see the same information. If you all know where an order is the tracking numbers or the pictures of how the low-quality looked everybody is able to go online, the customer wants to know “hey how can I see the pictures that you guys took I can send them a link and they can log in and see the same things and it’s shared to shared environment for multiple people” so that was a huge benefit the video at that point we were doing videos anyway so having two different platforms one for pictures or one for videos that was cumbersome so when you guys brought in the video and it fell perfectly in line because, we were like pretty much devastated by the tornado that took place in Nashville we lost everything our business completely was destroyed by the tornado. 

So coming back online with the video at the same time kind of rolled right into our new process now you can take the video in the pictures from the same platform and we got it. We don’t have to re-implement and restart the video processor as we’re doing before. Everybody already knows how to use LoadProof now you just click on the video instead of the picture and it works out perfectly that way.

But what it has done is it’s made the process of not just low-quality truth but it also improved accountability between the customer and our internal clients because we are 3pl providers, we don’t do any shipping and receiving ourselves. We pay a third party to do it like a kenco but we use a different third party so now we’re able to hold them accountable, but it has a picture for the customer purpose but we can go back and look at that same picture and say look guys this looks like crap you guys doing a terrible job for our customers this isn’t not how we want our product to show up when it arrives. 

So it really holds both the our customer and our third-party accountable for the quality of their product of the shipper


Ernest :

yes yes and that’s exactly what we want you know those improved discussions with the customer and with the transportation

Puga Sankara is the co-founder of Smart Gladiator LLC. Smart Gladiator designs, builds, and delivers market-leading mobile technology for retailers, distributors, and 3PL service providers. SG LoadProof is a patent pending Centralized Enterprise Photo/Video Document System on Cloud for Supply Chain. SG LP is built on the fact that photos & videos are vital docs as important as POs/SOs/Legal Contracts/Fulfillment Orders that reside in ERP/WMS/TMS systems, that serve as compelling, conclusive, unequivocal proof of crucial, critical, vital operations executed in Supply Chain within/across orgs when fulfilling customer orders as well as meeting contractual obligations between orgs as merchandise is transferred between different parties that partake in Supply Chain functions & operations. And these photos/videos data should not be stored in someone’s Smartphone or Email Inbox or in their personal/work Computer, but should be stored in a Centralized Enterprise system, where such data can be pushed into super-fast, stored securely, accessible to all stake holders (CFO/Sales Reps/Customer Support/AR/AP) in an org, as well as facilitates super-fast retrieval/sharing. LP is an Enterprise System of record for Photo/Video docs & is as important as an ERP which is an enterprise system of record for POs, SOs, Legal Contracts between parties etc. that have huge legal ramifications, also as important as a WMS (Warehouse Management System) that hold indispensable shipment & fulfillment data on orders. Like how Instagram, Facebook, Snapchat etc. have evolved into social media platforms/systems that enable individuals to showcase their beauty/pretty clothes/lovely cosmetics/hep coolness etc., LoadProof is an Enterprise system that holds similar photos/videos, but for a different reason, not for show off, but to serve as compelling, conclusive, unequivocal & indisputable system of record and proof that can be presented even in the court of law, when there is a dispute between parties while they execute many facets of the Supply Chain functions & operations. Puga is a supply chain technology professional with more than 25 years of experience in deploying capabilities in the logistics and supply chain domain. His prior roles involved managing complicated mission-critical programs driving revenue numbers, rolling out a multitude of capabilities involving more than a dozen systems, and managing a team of 30 to 50 personnel across multiple disciplines and departments in large corporations such as Hewlett Packard. He has deployed WMS for more than 30 distribution centers in his role as a senior manager with Manhattan Associates. He has also performed process analysis walk-throughs for more than 50 distribution centers for WMS process design and performance analysis review, optimizing processes for better productivity and visibility through the supply chain. Size of these DCs varied from 150,000 to 1.2 million SQFT. Puga Sankara has an MBA from Georgia Tech. He can be reached at [email protected] or visit the company at Also follow him at

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