Rachel, thank you very much for taking the time. So, yeah, Rachel, thank you very much for taking the time to join this call and, you know, and, you know, my name is Paul Goss and I’m the principal of the company. And, you know, if you could please introduce yourself, you know, and, you know, we can get started there. You know, your role, your day to day responsibilities, activities you do, you know, we can get started there.

Yeah, so I’m I’m Rachel and I work at Mainframe, which is a third party logistic company. And so what I do here at Mainframe, I’ve been here for five years for the last five years and I’ve started utilizing load group in the last six months. I think I’ve been doing it for about six months now. But we have multiple accounts in our warehouse that actually use load group. So last six months. I think I’ve been doing it for about six months now. But we have multiple accounts in our warehouse that actually use load group. So it’s not just my account. But I currently overlook one of our companies in here. It’s a simply protein. It’s a protein account. Food, dog food, dog treats. And so we use load proof for every single palette that leaves the building with Simply Pro Team. So last week, for example, we did about 468 palettes. – Wow. – This week we’re looking at more than that because we’re approaching end of month that’s our busy time of the year. – Correct. – So basically I just manage a group of people here that run the account. And I’m just basically here to make sure that shipping out on time. Okay. I’m the face for the customer to talk to. Yep. And I’m just responsible for the account as a whole. Okay.

So you’re not only so are, what is your role exactly? Are you the shipping manager or are you an account manager for that specific account or everything?

Yeah, I’m the shipping manager. So there’s one person like above me that’s the account manager. But right now they’ve stepped away for maternity leave basically. So I’m basically doing everything at the moment basically doing both just juggling it all but yeah load proof I mean I’m sure we’ll get into this yeah

so what is the exactly what is the exact problem I know that you guys were trying to solve and why are you using low-proof?

Yeah, so we shipped two customers such as Walmart, Amazon, Costco, Kroger, Albert Sins. So basically it’s just kind of to have our back or okay this is how something shipped out. Okay, this is how something shipped out. Did it travel in that way? Was it received in that way? And basically like for chargebacks from any of the retailers, there’s retailers that require certain packing slips, certain labels. It also like helps us with, since we are dealing with food, we have lot codes, batch codes, expiration dates. So these photos help with with going back and being able to locate, okay, did I ship the correct lot code? Did I ship the correct item? It’s helped us if we have overshipped something, if we’ve underships something, just things like that. So there’s a lot of things that we use it for. We mainly use it for to prevent any customer coming back to us saying like, oh, this was received in really bad condition. And so it basically is just showing the customer and keeping us accountable for how something left our facility. – Yep. – Because sometimes it depends on the carriers that you’re using, but sometimes it’s,’s you know a straight truck to the delivery point Yeah, sometimes it changes five different times. Yep. Um things like that So we use it for quite a bit like to help us with any shipping errors Just anything like that.

Good so when you think a customer is that simply protein or is it is it? You know Walmart Amazon Costco all those guys?

Yeah, so I represent simply protein just in a third party logistics. So I work for me in free but basically I am simply protein shipping to Walmart Costco or wherever they’re receiving end of that. Yeah,

so what happens, right? Let’s say, you know, let’s say, you know, you know, Walmart or Amazon or Costco, they received a damage product. So, you know, what happens, you know, how difficult your position gets if you don’t have load proof.

Yeah, if we don’t have load proof, so that would be like, so simply protein, like the people that work, first simply protein, they have customer service and things like that. At that point, they probably take the route of, customers always write, we have to supply X, Y, and Z because they can play in about this because you want your customers to always be happy, right? Absolutely. So, Lord Perip has helped us in the aspect of, ’cause before we were just having to take their word and fulfill it. –

You did that caution. – Give them free stuff. – You’ve got a call on that,

I’m sure. I don’t have the exact cost just because I’m not, I’m not simply protein, like a direct. – Yep. – But I do know that this has saved us in instances where the customer comes and says, okay, we’re missing the packing flip. Well, I go to the photo zoom in, pallet one, I know should have the packing slip, the BOL, anything like that. – Yeah. – But yeah, it has helped us tremendously since starting to use the app.

Got it. So when you guys, when there is a problem and before, Lord proof, you just have to give them what they ask for. Hey, if there is a pilot that before, you just have to give them what they ask for. Hey, if there is a pilot that’s missing, just give them additional pilot of products. There is a box that’s missing, give them, but now you can pull out the photos and show them, hey guys, look at it. This is how it left our facility.

Yeah, exactly. Because sometimes it’s like a carrier issue over, you know, like if something damaged, okay, well, we shipped it out. It’s got the four corner bars that’s got, you know, tamper tape around the top to where nobody could cut into it, you know, and it would be obvious if it was cutting to, um, just things like that. So, yeah.

So, how did you find load proof to solve this problem?

So, there was another account within the warehouse using load proof and they recommended it to simply protein basically. So simply protein, the actual company, the people that work for the company reached out, created an account, and that’s who I have the account through. It’s through them. – Okay. – But yeah, we we have I think it’s two other accounts within our warehouse. They they ship one is very dense. So it’s like they’re shipping furniture and desk in big large items. And then the other one is a popular beverage energy drinks, things like that. So they also use it. Great. Great. So great.

So what are some of the key benefits? I mean, you know, among, right, obviously, you know, there are multiple scenarios that you have brought into, I know, Venlo, Proof is helpful, for example, you mentioned a missing product, missing paperwork, you know, labels, you know, packing slip, you know, out of all the things that you saw, what is the, you know, most beneficial scenario, and what is the key benefit for you guys, especially right when you’re representing the key benefit for you guys, especially right when you’re representing a 3PL, it’s very easy to, I mean obviously, simply protein is like, hey, we trusted Rachel from main fright to do their job and they did not do their job well. I mean, that’s the first impression that they get. So from that perspective, what is the key benefit for you guys, especially from a three-field perspective, for you in your role?

Yeah, I think I have two here. One would just be covering the mission because you won’t believe how many people come back saying, like, oh, this was mission. So I think that’s one of our key benefits because a lot of the times our damages don’t arrive damage. Yeah. We’ve had like maybe a handful of those. Yeah. Um, mainly we deal with over like overshipping usually people don’t complain about that.

Yes. Yes. Yes. Yes.

Yeah. Because it’s money. Right. Um, so it’s health is in that aspect. Um, because load group allows me, you allows me to put in, I put in the reference number. It obviously captures the date in which I’m shipping it because I’m not taking pictures of something today that I’m shipping tomorrow. I’m doing all of it live. And so the ship, it also helps us like, okay, what time does it carry or show up? Will it carry or show up when I took the photos? And I think you can see all, if I took the photos and I think you can see all if I’m not mistaken, I think you can see all that online. Absolutely. Absolutely. Yeah.

Loadproof gives you the dates and timestamp users, stamp, you know, GPS stamp. So you can look at all the information. I mean, if you are, you know, SOP is that, hey, you know, I’m going to take photos when the carrier shows up and I’m taking photos at the time of loading, then, you know, whatever time that’s documented in loadproof is when the carrier showed up. Yeah, yeah. Yeah.

So I would definitely say it’s covered our buds on, like, and undershipping or shorting a customer. And then it’s actually also helped us in, like, an inventory aspect type way because, like I said, we have– we’re moving a lot of palettes each week. Yep. This is a– this is a customer that’s mainly like almost 90% palette in Palette Out. – Yep. – There’s the occasional Amazon that require the labels and things like that, but it definitely helped us. Cause I do inventory checks every week. I’m like, okay, why am I missing two palettes of this lot? Well, I’ll go to Loadproof D, which orders it was supposed to last shape on, things like that. So it has helped an inventory perspective too. And we are our customers bank. – Yep. – So that I think inventory and then making sure obviously that orders are shipping out correctly are the two number, number one important things here.

So what do you mean by you guys are the customers bank? What do you mean by that? That means what you keep track of all the inventory or could you explain that little more place?

Yeah, yeah. So basically if we have 100 pallets or we’re supposed to have 100 pallets of Simply Protein and we say, oh, we only have 80. Well, we did an account for, we don’t 20 disappeared somehow.

That’s not good. Yeah, yeah, yeah, yeah, yeah. That’s not good. Yeah. Yeah.

Yeah. So that’s what I mean by where the customers think, this is how they’re making their money. Right. And how they’re worth shipping out, we’re making money, they’re making money by selling it, just things like that. So when I say inventory wise, I mean, I had an instance like a few weeks ago, where I had to go back to load proof and see the lock post. Yep. Because my box is, it prints everything on any outside. Like I’m not dealing with little pieces on this account. I’m dealing with boxes, the skew post, the batch number, the expiration date, everything is printed quite large on my box. Yep. So I’m able to easily see it on load proof.

Got it, got it, got it.

So it, it’s helped me tremendously when it comes to inventory counts if I’m missing anything or if I’m over by something that’s kind of how I narrow it down.

Got it. So, but this, the inventory itself, right, the financials would sit in a simply protein books, right? Not in your books, correct? – Yeah. – Yeah. – It’s simply protein, oh, it’s the inventory. And I mean, it’s very important for them to also know, hey, you know, if there is something missing, because, you know, especially when they’re a large company, they have the socks in your regulations that they have to strictly comply with. And as part of that, they got accurately reflect what the inventory is sitting in their financials, right? What the inventory is sitting in your environment? – Yeah right, what the inventory is sitting in your environment, even though it’s sitting in your environment, it’s still sitting in their financials, so they care about that a lot. Yeah. Got it, got it. So that’s great. And so what were you doing, you know, six months, right? You guys have been using a load proof for six months for simply protein in your facility before that, you know, where you’re doing it manually taking photos. What were you guys doing before that?

At the very, okay, so I got moved to this account, so I can’t really speak for what came prior to the six months, but I do know that there was a time that they just weren’t doing the pictures at all. Yeah. So when I say six months, that just means we started implementing the load proof app and account because we heard about it. Because we have an account managers meeting every week. And so we’re always like, my account is doing this, my account is doing this, can anybody else benefit?

Kind of sharing the best practices within your organization within the warehouse, across the county.

Exactly, exactly. So like before, they weren’t doing anything.

Yeah. So yeah. Now with low proof, you guys are able to do great, great, great.

Which honestly, I feel like it probably should have been in implemented a lot sooner, just because of how much freight we’re moving out, but I wasn’t on this to count six months ago So I can’t I can’t I can’t talk for all all this

fair enough fair enough I mean see see you know that see you know my thing is that you know, hey, you know You’ve you know garden. No. I mean see when I see you smile, you know, that’s good for me right, you know you’re, you’re a happy user and all, you know, I want to do is that is our mission. You know, we want to make supply chains efficient and we want to make, you know, make, you know, all shipping manager like yourself, you know, smile, right? And this is a good tool that does that, you know, I just wish, you know, how can we get this message to all the shipping managers like yourself, even within main freight itself, right? I mean, you said, we just wish, you know, how can we get this message to all the shipping managers like yourself, even within Main Freight itself, right? I mean, you said, yeah, we have our account managers meeting and we share best practices in that. You know, how can we do that? I mean, it’s obviously beneficial for you, like that it’ll be beneficial for all the other Main Freight shipping managers as well, right? How can we do that? I don’t know what are your thoughts on that?

Yeah, I think my thoughts on that are just by word of mouth, right? So I have, I probably also would recommend to other people, and I would. And you can find that deals with this much volume going out if you will, who I would recommend it to. I would honestly even recommend it to the smaller counts, shipping even small parcel, just so that the customer can see truly how things are leaving in pristine condition from the warehouse, because like I said, even with small parcel, you just never know how like FedEx ground or UPS ground and them are handling the boxes, even if they’re labeled like we’ve got them accounts in here that deal with glass. So like are the fragile labels on there? Yeah. Or any, I know we have some dangerous goods. So like are the hazmat labels on there, are those proper like all those things? I think everybody could benefit from it. I think the three accounts that are really utilizing the app right now are the accounts that have the customers that are very involved in their accounts. We have some accounts in here to where the customer puts their full trust in us.

Very hands off. We do it. We trust mainframe. You guys do a great job. You own it. Whereas some customers is like, approach, you know what? We trust mainframe, you guys do a great job. You own it.

Whereas some customers is like, “Hey, you know what happened?” This, what happened with that right there? – Yes, we have other customers, like they’re simply protein accounts. They need an email with like all the BOLs for the day, all the loads of group pictures for the day, like an end of day, every single day. – Yep. – And then, and like I said, if there’s one order that’s missing the load group pictures, I will be called out tomorrow. So, okay. So, do they are using it for small parcel as well? Canada.

So, do they log into the, you know, a load proof account and they look at the photos that you guys are uploading as well?

They look at the photos, they send me screenshots of saying, like, this is unacceptable, this needs to be fixed or it seems like that. You know, like such as the great pallets, they are very, they want pristine pallets, no, no little tiny chips within the palette, nothing like that. They want to make sure everything is wrapped fully around the bottom of the palette. So it’s just they are very hands-on with their account, which I mean is great for them. But not all customers are like that.

Customers are like that. >> God, God, God, perfect, perfect. Are you sleeping peacefully now? Because of Lord Prophus, you know, has that improved your sleep by any chance?

Yes, I feel like it has, because the other day I got an email saying, everything on Lord Proph looks perfect.

Okay. >> There were no complaints. Okay. I had a great day. That is a perfect perfect perfect perfect perfect.

Yes. So you know just very high level I mean it doesn’t have to be you know specific high level swag wood surface. What is approximately you think the dollar savings, you know, very high level?

For using look proof?

Yeah, you know, after using load proof. Yeah. Yeah. Yeah. Well, I mean, I know some of these orders that we ship out cost anywhere from like $12,000 to $30,000, especially Amazon when we’re shipping 30 30 palette palettes for one order. Yeah. So I mean, I feel like it can be anything between, you know, just for if we’re speaking at an order level, I think you can be thinking about like thousands of dollars. Yeah. Yeah. You know, just because if you have to replace one palette, that alone right there, two grand. Oh, okay. I don’t know. I’m just, you know, I’m like, I got it. Got Graham. Oh, okay. I’m just you know Yeah,

Good, Good, so how you know easy visit implement load proof So you got it done, you know after you to code this account or you you you know Started, you know working with simply protein right how difficult was it implement more from you know There are two perspectives right. I mean there is a technical implementation making it work, making sure the Wi-Fi is good, making sure, you know, everybody is doing it, you know, in terms of getting it technically right, you know, how difficult was it?

Not difficult at all. It’s very self-explanatory, very easy to use, very user-friendly, I feel like. I mean, all you have to do is click it and it takes the photo. But yeah, I think it’s very easy to implement with anything

from a people perspective you know how easy was it to get the people to embrace the technology right people normally they ask hey boy that I got to do it now until now I didn’t do it but now you’re asking me to do this extra step and that means I got to spend extra few minutes you know capturing these photos I know why do you know minutes, you know, capturing these photos. I know why do, you know, how did you guys get the team to embrace their technology and embrace that extra step?

Yeah, at first I’m not going to lie, it was a little annoying. I was like, “Oh, every single file I have to take about a, you know.” But once it becomes routine, it’s super, it’s super quick. Yeah, yeah. Yeah. Super quick. Yeah. It might add on an extra five minutes for loading a trap. Yeah.

And are those FTLs or LTLs or what are those, what are those trucks?

Mainly LTLs, but I mean, there are days where we have full truck looks. Got it. Got it. So it just depends. Because on a given day, like today, I had 10 different carriers. 10 different carriers.

Okay.

Yeah. So it’s like, you know, if I don’t, if I don’t have 10 different carriers and I have one, then it’s it’s FTL. Yeah. But for the most part, it’s LTL. 14 pallets going here. Seven pallets going here. Three pallets going here.

Got it. Got it. Do you guys double stack your pilots as well? – Yeah. – Okay, great, great, great. So, after implementing load proof, did you realize, hey, these are some of the best practices that I can implement, because now I’m doing this photo capture process. Did you implement any best practices that were helpful after implementing load proof?

Can you repeat that one more time, sorry?

No, for example, there are best practices that you always want to implement. This is we see this a lot. Sometimes they don’t always use the airbags. They don’t always use the load bars. They don’t always use the load straps. But now after implementing load proof, they? They don’t always use the load straps. But now after imploding load proof, they’re doing that better, right? Because there is a photo proof for all that now, right? So, did you, has that gotten better for you guys or like that? Did you implement any best practices that load proof kind of facilitated that implementation and that made your load quality even better.

Yeah, I think for my team specifically, I think our biggest thing is the palette rock, like the way the palette is wrapped because if it’s not wrapped properly, the customer calls it out. As far as the load bar and load straps and pillows, I actually only control that when main freight, so our own carrier is carrying the load. But as far as like the other carriers go since it is LTL, they do all that. But I would say it’s held from a standpoint on making sure that we are using the best of the best palettes and wrapping our palettes Propped the most pristine that we can’t

so are you guys using still low proof only in the outbound areas? Or are you looking at any other opportunities within the van house say for example in bound, you know, obviously right that simple protein It’s coming from a factory somewhere, you know, where the you know, prep food is made, you know, obviously, right? That’s simple protein. It’s coming from a factory somewhere, you know, where the, you know, product food is made, you know, are you guys looking at, you know, turning it on in any other areas of the warehouse, other processes and things like that?

To be honest with you, we have a whole container team that does the inbounds, and I don’t know if they’re utilizing. I would assume they are not, but it would not be a bad idea to implement that. Yeah. Just to show the customer how we do receive things, and how we have to maybe fix things because everything that is shipped to us comes on a flip sheet. Or we have to put it on a flip sheet. It’s all the container. It’s not palletized in the container.

Yeah, yeah, yeah, yeah, yeah. And would it make sense to share that feedback or share that idea with anybody else, right? I mean, obviously you’re focused on shipping on behalf of simply protein. What are your thoughts on that? I mean, and what would be the process to get someone within mainframe to see hey, look at all the other areas where you can use low proof and even get more benefits.

Yeah, yeah, I think like I said, it’s just basically by word of mouth, I would have to, and that could be like my job too, and we could have like a follow-up discussion to be if I got anybody else on board. Yeah. But yeah, I think I could. I could present that to my customer and say, hey, what are your thoughts about using load proof on inbound? Isn’t this serious? It’s not necessary. Especially with like today I had we had a shipment going out to Costco and we had to use load bar air pillows all that. Yeah. They it’s like a road show. So whatever doesn’t sell comes back. – Yeah. – I have all these photos on my phone. – Yep. – And of how it was received back. So I think in cases like this, it would also be helpful because I don’t like storing that thing on, storing those things on my phone, using my storage versus where as loadproof houses everything for me. – Correct. – It’s not saving to my camera roll. It’s just on the app. – Correct, correct. – So I think in instances like that, it could be helpful to. – Yeah. – So where I’m not having to take photos and keep them and email them because loadproof also is just like, it’s one house, right? You don’t have to go searching for anything. You you just you can look it up in one area yeah exactly one place for everything you know it’s like a chain yeah yeah yeah find the email chain you were talking on to find it correct correct so

what is the most you know likeable feature you know that you like it and use it a lot within load proof for yourself

I think the thing that I like it and use it a lot within the Lord proof for yourself. – I think the thing that I like the most is the questions that I’m asked at the end. So like the reference number, how many pallets did you ship? It kinda is like a self checklist for me to compare my BOL and physically what I have loaded into the truck. And then we even have, I’m assuming that, I mean, we have the questions of, did you use a Grade A palette? – Yeah. – Did you use, we have main paper tape that we use that we put around every single palette that leaves the building. So I also have that question on my load proof too. Is there main break tape on there? – Yeah. – Grade A palette. – Yeah. – Great A palette. – Yeah. – And I like that because it’s just a little checklist to make sure I did the last few steps before it leaves.

Great, great. And for Costco, and you got a chip in the chip palette and all that, you can include that one as well.

Yeah. – Yeah, exactly. – Great, great. So, you know, in your role, right, would you recommend load proof to someone else that is in a similar shoes like yourself? –

Yes, yes I would. Great. Great.

I mean, that’s all that’s all the questions. I have do you have anything else that you want to add or anything that will that we can do, you know, from a software perspective that would make your life even better, even easier, anything we can do for you.

I do have two things that it would be, so on the load group when I’m taking photos and then I press the forward arrow. And then if I go back, it shows me like, say I have six photos, it shows me like six little photos, but if there was a way to like click on one and zoom in on it, That would be most helpful just because sometimes I’m like wait did I already take a photo of that particular palette? You know because like today I had five drivers show up all at one time. And with load proof I’m only able, unless I haven’t been shown how. To my knowledge I’m only able to do one reference number at a time. It would be helpful if there was a way to…

I’ll show you real quick. See, you take photos like this, right? You just tap on it and you take photos. So you took photos, right? And then you go here, you see the gallery screen, right? So here, if you touch and hold it, it’ll become big.

Ah, okay, wait. Okay, so you’re like, you already have that feature. Yeah, Ah, okay, wait. Okay, so you’re like you already have that feature. Yeah, yeah, yeah, yeah. Yeah, I mean,

so this is called the gallery screen. Basically this is where you make sure that you captured the photos of, you know, all the palettes and then you just touch and hold it, that’ll become big. Ah,

yeah, yeah, yeah. Okay, okay. Okay,

so that’s a view. Okay. Okay. So that’s a view. Yeah. Okay. What is the second one? You said you wanted one more. Yeah. Yeah. Okay.

So when I’m taking photos, I have to include the BOL for my signed BOL from the driver. Yep. So there’s instances where we’re in a huge warehouse. We have a 150-docked door, or yeah, a dog door. – Don’t do it, yeah. – So I sometimes have to carry my palettes to other dog doors if a carrier’s going on the other side of the warehouse.

Got it.

And it would be helpful if I was able to, you know, I take pictures of the palace, but then I try to leave it open because I don’t have my sign via well just yet. I have used, I know you can go back and add documents, so I have used that feature. I just didn’t know if there’s a feature that I’m able to basically what I’m saying is if my palettes for that particular carrier are carried away but I have another carrier sitting here and I need to take photos of these carriers. And I’m able to do that.

Yeah, yeah, yeah. I mean you just have to, you want to have two different loads, right? One for carrier, one another, one for carrier, two. Yeah, you can do that. You got to close the first load and then start a new load and still have the same reference number but have two different carriers. You can do that. You’ve got to close the first note and then start a new load and still have the same reference number but have two different carriers. You can have that and then you can still look up. You can, you know, there is something called related loads and you can still keep those, you know, find those loads together, you know, when you, when you search by that, you know, sales order number or purchase order number.

Okay. Yeah. I might just have to look at it because I know that if I’m in the middle of one, I don’t know how to start another. – Yeah, yeah, we can help you with that. I mean, whenever you have some time, I’ll connect you with my product support team and they can help you how to do that,

absolutely, absolutely. – That would be perfect. – Okay, absolutely. Yeah, I’ll follow up with an email, meeting, I’ll know for that. But yeah, I mean, thank you very much, Rachel, this feedback is very, very helpful. That’s what we strive to enhance the product based on end users like yourself and what you tell us. So thank you very much for the time. And I’ll come back to you. Thank you very much. This is very helpful. – Perfect. Thank you so much for your time. I really appreciate it. Uh-huh. Thank you. Yeah.