Ryder Case Study


Number of Sites – 2


“When we have a claim against us, we can go back to the pictures and show that when the product left here it was in good condition, but when it got to the destination it might be in another shape or damaged. We’re saving $100,000 to $200,000 in a year on claims through LoadProof”. – Jameson Durrah – Operations Manager – Ryder


Ernest – what problem were you trying to solve before we engaged?

Jameson Durrah – At that time well the problem we were trying to solve is we were trying to capture our export loads that are going out, we just wanted to make sure we provided the customer with pictures of the freight on the dock with the freight loaded with the load bars and airbags. so that we were trying to do so but was doing it with a digital camera. It didn’t work too good. Sometimes the quality of the pictures were not good and they didn’t um download into the correct folder. So finding photos was difficult. We saw this as an opportunity to improve that process.

Ernest – great and we’re also interested on what results did you achieve from working with us

Jameson Durrah – when we have a claim against us, we can go back to the pictures and show that when the product left here it was in good condition, but when it got to the destination it might be in another shape or damaged, but we could say on our end by providing them pics  and say “hey it was good when they left here we don’t know in transit what happened to the product”.

Especially with our export team this had they got a lot better. Our scores with the export team has went up.

Ernest – Great and is there a way to quantify those savings do we know how much how we’re saving today?

Jameson Durrah – yes i’m thinking of between 1,00,000 to 2,00,000 a month we’re saving on claims through LoadProof.

Ernest – wow great

Jameson Durrah – We are seeing the most savings so that’s in freight claims and damages

Ernest – That’s quite of a significant amount per month. How would you describe the transformation and what areas were you able to see the improvements

Jameson Durrah – you know searching for pictures like I  said before searching for the pictures it make it easier on loadproof to look for pictures and make sure I got a picture for every order that I asked for. I take pictures download them and save them so I could either get back with the customer or get back with the employee on my end to get with them. The process is a lot easier. You know using loadproof there’s a lot less steps versus the digital camera

Ernest – oh yeah um it’s definitely painful. Switching from the digital camera process to loadproof how would you describe that transformation? was it pretty easy or difficult?

Jameson Durrah – Joe was already familiar with the process. It was the easy process.

Ernest – sounds like it was pretty a seamless transition, so how likely are you to recommend us to somebody and why would someone listening

Jameson Durrah – uh right now director recommended to another site and they are onboard now, and we recommend to everybody

Puga Sankara is the co-founder of Smart Gladiator LLC. Smart Gladiator designs, builds, and delivers market-leading mobile technology for retailers, distributors, and 3PL service providers. SG LoadProof is a patent pending Centralized Enterprise Photo/Video Document System on Cloud for Supply Chain. SG LP is built on the fact that photos & videos are vital docs as important as POs/SOs/Legal Contracts/Fulfillment Orders that reside in ERP/WMS/TMS systems, that serve as compelling, conclusive, unequivocal proof of crucial, critical, vital operations executed in Supply Chain within/across orgs when fulfilling customer orders as well as meeting contractual obligations between orgs as merchandise is transferred between different parties that partake in Supply Chain functions & operations. And these photos/videos data should not be stored in someone’s Smartphone or Email Inbox or in their personal/work Computer, but should be stored in a Centralized Enterprise system, where such data can be pushed into super-fast, stored securely, accessible to all stake holders (CFO/Sales Reps/Customer Support/AR/AP) in an org, as well as facilitates super-fast retrieval/sharing. LP is an Enterprise System of record for Photo/Video docs & is as important as an ERP which is an enterprise system of record for POs, SOs, Legal Contracts between parties etc. that have huge legal ramifications, also as important as a WMS (Warehouse Management System) that hold indispensable shipment & fulfillment data on orders. Like how Instagram, Facebook, Snapchat etc. have evolved into social media platforms/systems that enable individuals to showcase their beauty/pretty clothes/lovely cosmetics/hep coolness etc., LoadProof is an Enterprise system that holds similar photos/videos, but for a different reason, not for show off, but to serve as compelling, conclusive, unequivocal & indisputable system of record and proof that can be presented even in the court of law, when there is a dispute between parties while they execute many facets of the Supply Chain functions & operations. Puga is a supply chain technology professional with more than 25 years of experience in deploying capabilities in the logistics and supply chain domain. His prior roles involved managing complicated mission-critical programs driving revenue numbers, rolling out a multitude of capabilities involving more than a dozen systems, and managing a team of 30 to 50 personnel across multiple disciplines and departments in large corporations such as Hewlett Packard. He has deployed WMS for more than 30 distribution centers in his role as a senior manager with Manhattan Associates. He has also performed process analysis walk-throughs for more than 50 distribution centers for WMS process design and performance analysis review, optimizing processes for better productivity and visibility through the supply chain. Size of these DCs varied from 150,000 to 1.2 million SQFT. Puga Sankara has an MBA from Georgia Tech. He can be reached at [email protected] or visit the company at www.smartgladiator.com. Also follow him at www.pugasankara.com.