LoadProof Video Testimonial – John Delasso, Fusion Transport

 

 

Director of Opera Director of Warehouse Operations for Fusion Transport. Not not a long time with Fusion. I started in August, but one of the first things I integrated into the building was was load proof. So far so good with them. System’s been running real well and doing exactly what it was supposed to.

Great. Great. And yeah. And and we have and we have Joe, you know, Joe Grandes from Wilton. And, Joe, do you wanna introduce yourself?

Yeah. So I am a deductions supervising analyst. So basically a supply chain and business analyst for Wharton. And we’re in the middle at the tail end of our trial run with load proof, and what we’re trying to kinda get a sense of is how will the photographs that we’re capturing translate into either savings or repayments from our friends at Walmart and Amazon and Target and everyone else when it comes to those nasty little finds they love to to hit us up for. So let me, let me dive right in and give you a heads up.

All you gotta do is put the pictures in an email, send it to Walmart. Walmart, Target. So we do we do Amazon. We do Walmart. We do Target.

Put the pictures in an email to them, and it’s disputed. Our claims department was doing it on their own. It’s a little bit tricky for our line of industry. You could have a customer with, I don’t know, 30, you know, 37 different items. So our claims couldn’t figure out what was the items on the trailer, so on and so forth.

So what’s going on is our g my GMs for each one of our locations are just logging on the load proof, finding it on the load, copying the picture, you know. Big one is, hey. This came into our building, knocked over. This came into our building. That will help you with so, like, say, the customer’s doing a, you know, customer pickup.

It’s their driver. He left Fusion in one piece. You know, it’s not on us. Receivers, a big one for Walmart is their receivers. So, how do you pronounce your name?

Joe Reyes. Joe. That’s Joe. Okay. Sorry.

I didn’t know if that was your first name. So, Joe, big thing, and I don’t know if you’ve noticed this when it comes to Walmart, are, I don’t know where they’re getting their receivers, but they’re horrible. They’re saying pallets are short. Pallet I’ve had them say, oh, pallet came in short. I don’t know.

Sixty cases. Pallet’s a 120 cases. It’s in the picture. Clearly, you can see 6 high, 10 you know, 5 by 6, and it’s it’s 10 high. There’s a 120 pieces on it.

Went short and then instantly, claim goes away. So it’s been working very well for us. Big thing is with, out in my California building, TVs. VIZIO, we’ve had a lot of cross stock or, if they’re putting any claims in our t putting in claims against TVs, it’s, you know, hey. You know, this this was short one.

It’s, you know, here’s the picture and, you know, this is at least it protects your side of the end your side of the business from once it leaves your warehouse. Now if it’s your drivers bringing it, that might not necessarily help. But is it your drivers or a new bar? No. It’s all Walmart.

Beautiful. So that’s, just put it in an email. I would I would I would show you on my screen some of them, but it is there’s some sensitive information I can’t. But it’s just literally add it add it and put it in an email, go right to your for Walmart, you have a, a captain that you have to directly work with? No.

So we’re definitely on a on a different program than than what you guys are because I am still struggling to find a person that I can connect with. So we get thousands of small shortage claims. So, you know, with with TVs and all that, I don’t know I don’t know if if your POs are just happen to be larger. We we have 1,000 of claims totaling 1,000,000 of dollars over the course of a year. And we started 4 or 5 years ago when I first joined Wilton individually disputing each one.

Right. And, it got to be too much, too costly. So we started doing it in bulk on a quarterly basis. Okay. And that was working pretty well for us until the last year where they stopped.

They stopped whatever program they had running where they would basically just pass back almost every cent. That was great. Didn’t have to provide any documentation. Yeah. It turns out we got a lot of issues.

But, yeah, they’re saying pallets didn’t come in. We think they’ve kinda indicated that they may have thrown some things away. So that was that’s been very interesting. But what what what we’re struggling with right now, besides the shortage claims, which is obviously a huge deal, is damaged product that didn’t leave damaged, tip pallets, missing or damaged labels, those sorts of things. And that’s that’s what we’re we’re kinda hoping this load proof would would solve.

So out like, outside of shortages, what other issues do you like, are you finding that, your load proof pictures are are helping resolve with your customers? So we’re you know, obviously, claims is a big one. Damages, whether it’s lost or short or, you know, you know, quality of load is another big one too. Mhmm. So we we will ship out with our own drivers and we will ship out with, you know, non company drivers.

It’s helping us being able to say, well, when we put on your driver’s trailer, it was good. Your drivers drove like it’s, you know, Fast and the Furious, and everything fell over. So, that’s helping. The other big thing too is load accuracy for us. So sitting 10 feet away from me is one of my is my GM for my Piscataway, New Jersey location, which I’m based out of, the biggest, largest warehouse in the company.

We’re using that as a means to check to make sure load is not only, you know, everything’s loaded nicely, but load accuracy. You know, it’s supposed to be, 31 pallets on the load. There’s 31. So what we’re doing is we’re taking a picture of each pallet as it’s being loaded in the trailer, and then we’re taking a final picture of the whole load. So you got 20 pallets.

You’ve got load 1, 2, 3, 4. We’re labeling that, you know, l 1234. When you go into it, you’re seeing 21 pictures. The first twenty are the individual pallets with the 21st being the whole load. Before that driver is released from our dock door, what they’re doing is they’re going we’re doing multiple ways.

We’re checking our Walmart outbound lanes, making sure no pallets are left behind. The second thing is, the loaders come into our shipping office, handing the paperwork in. They’re going right on load proof, and they’re making sure everything is they’ve got enough the proper amount of pictures, making sure everything looks good, and then they’re releasing the driver. So between the load accuracy, we’re decreasing our miss shipments tremendously. Some sleep past us.

It seems every time you don’t pay attention and don’t use load proof, you always have a problem with that load. No matter how many times I stress to my teams, we pay good money for it. It’s worth its weight in gold. Use it. You always get the 1 or 2 loads a week that slip past you, and those are the ones you have the problem with.

Yeah. You know? So again, load accuracy, quality of the load, and claims, it’s already don’t don’t tell don’t tell everyone else on this, but we’ve already paid for load proof for 2 years. So we’re good. Yeah.

Easily. And, Ernest, I don’t know how accurate the number was, but mentioned it was almost, like, $40,000 over just a few months that you’ve either recaptured or or saved. What did you say? It was, like, 80,000. Oh, it’s gone up from there.

1,000, in just 4 months? Yeah. It’s gone up from there. We’re we’re we’ll probably be by the end of this year, 1 1 +1000000 because of how every it’s just the more and more days we use it to go through our back log of claims, we’re just battling and dropping getting claims dropped left and right. But right now, we’re somewhere between $450,000 of claims disputed and won, using Loadproof.

Awesome. Great. There. So a $1,000,000. Okay.

Because, yeah, just the way things have been working with Walmart, we’re probably not gonna hear back on our claims until the trial you know, until after the trial. And so we’re trying to get, you know, a feel for for where we can project that because, yeah, it sounds like we have a lot I mean, probably not surprising, a lot of the same issues that you do. There’s one thing in common, Walmart. Yep. Right?

Yep. It’s a fun one. Just I think the other question I’d add, because this is this is great, in terms of time spent capturing the pictures, like, do you guys have any best practices? Because I I think that’s a big concern, you know, at the warehouses. You know, we’re trying to get things out quickly.

How much time are we gonna spend taking the pictures? Any recommendations on how to best utilize load proof from a time spent perspective? You mean taking the actual pictures while loading? Or just, yeah, any best practices that that I can talk to the to to my guys about. Shouldn’t take more than a total 5 minutes per load to take all of these pictures.

Make sure your lights work on the forklifts. That helps because that gives you more more visibility on the pallets. But other than that, no no no added tips, I don’t think. Okay. Yeah.

And and we even have a feature, you know, as far as, you know, we noticed some sites, you know, sometimes, you know, there’s some additional photos that get taken, you know, sometimes. You know, I think I think you guys got the process down, John, pretty well. You know? But we have a, a guided photo capture feature that we added where we can we can build the SOP into load proof and make sure that you’re not taking any unnecessary photos or additional photos that you don’t need. It’s a step a 10 step guide.

So step 1, take photos of this pallet. Step 2, take photos of this label. Step 3, take photos of this document. And, you know, and you can build that SOP and a little proof. It just makes it more efficient.

But we noticed that that’s that’s one thing that sometimes happens is sometimes they’ll take, you know, extra photos maybe that they don’t need. So that helps that helps with that, helps with training. Yeah. Let me But that was I’m I are we able to Request it by 2 people. So Might I need to share my screen?

I don’t know how to do it on this. Oh, okay. On Zoom? It’s a there’s an there’s a green arrow, share screen, in the the big the big thing that’s at the big thing that’s in the share screen. That’s okay.

You can say it out loud. It’s easy to miss. It’s but, yeah, that’s one thing that I hear is, you know, so we a few people requested that the guided photo capture can just help to standardize the photo, what I call the photo set. So each record has a photo set that you wanna capture. It just helps to standardize that photo set for each one.

We built this. Once we put this into play, everything was streamlined. I can launch this in a building in minutes. You know? I literally have, I don’t know, 20 something slides.

I print it in color, go to my local staples, and I I can launch load proof in a building in in 2 hours. Literally, it’s step by step by step. You know? So That’s beautiful. Happy to share the platform if you guys ever needed to, but, like I said, this would probably be the biggest thing I’d recommend doing, and then all you do is literally print it out and get it out to the team.

I think we just this was the first phase we did, which is, you know, simple pictures. And then I asked I had a intern working here to build me the other platform. She did this first, English and Spanish for me. But, yeah. That sounds I don’t know if something like that ever helps you, but, that was that was great to implement it across buildings.

Yeah. That’s that’s tremendous. That’s that’s great. That’s Ernest and and John. Those are the questions that I had.

That was, tremendous information. Thank you so much. Yeah. Yeah. Thank you.

Thank you very much for your time, both of you. And, John, thank you very much again, you know, for joining and, you know, sharing that great feedback. Yeah. I’m glad that load proof is adding a a ton of value over there for you and I and, you know, hopefully, it can, you know, continue we continue this, you know, getting in, for you. And, great.

So thank you thank you again. John, thank you. I hope you have a great weekend. Good luck with Walmart. Yeah.

Good luck as I did. Thanks. Yeah. So we’ll we’ll get we’ll get Joe some help. And, Joe, we’ll we’ll circle back up soon.

Yeah. Yeah. Yeah. No. We have until next Friday for the for the, you know, the trial run.

And, Yeah. We’ll meet next week. We’ll meet next week. Alright. Have a good day, guys.

Thank you. Alright. Thanks a lot, John. Thanks a lot, John. Bye.

Bye. Bye. Thanks, Joe. Alright. Bye.