The Best Practices to Consider While Loading Temperature Sensitive Products to avoid retail chargebacks, freight claims, damage claims and rejected loads


This is another best practice on shipping temperature sensitive products. If you’re shipping temperature sensitive products, like if you’re doing some kind of a food distribution or shipping some kind of pharmaceutical products and perishables, even frozen products things like that. 

One thing that you could do is when these are transported, in frozen state then you’re going to have some kind of a refrigerator truck. Even produce goes through a refrigerator truck but slightly not as cold as a frozen product. While transporting such temperature sensitive products you can apply a thermal quilt on the product to make sure the temperature does not go beyond a certain limit or whatever the values that you’ve agreed in your contract. There are thermal quilts available which are thermal wrapping sheets or wrapping material available that you can wrap your pallets with, so the temperature does not exceed. 

You can take pictures of how nicely you’ve applied the thermal quilt on these pallets and how you followed the instructions perfectly like taping up on top of the thermal quilt. You would have taped it nicely and secured it nicely to the pallet. You can take those pictures and upload to LoadProof, so the next day when somebody questions you, you have those pictures and you can show them. 

We had one more interesting customer. These people were moving something like a lettuce or cauliflower or something like that and they were actually dropping it off in another facility and they were to show the temperature when they did the drop off and they were able to take pictures and upload them to LoadProof. They were able to show the temperatures in the temperature gauge with the time and the location and things like that. 

In LoadProof wherever you’re taking pictures you have the ability to track the location with the GPS coordinates so all you have to make sure is when you install the app you’re giving access to the app to capture your location coordinates.  You have to say yes and agree to capture location coordinates so you can see the GPS coordinates in the picture. The timestamp, date stamp, user-id, GPS coordinates all that is captured so that adds even more credibility to the pictures that you’re taking. 

If you’re taking the picture at a different point, at the time of delivery and if you’re taking a picture of the temperature gauge then you can say that “we did our job  and this is whatever (cauliflower/ lettuce) was delivered in a perfect manner within the temperature and even when you’re picking up in the 3pl world this is very common. 

You are picking up from somebody else and if you’re picking it up from somebody else or picking it up from the farmers at a point where it comes from the farmers, then also you can take pictures of this and show the temperature gauge in the picture and explain with with the date stamp, timestamp, user id, and the GPS coordinates. This is another best practice that you can follow to show that you’ve done everything correctly as far as handling these temperature sensitive products. Please comment in the section below for any help in the supply chain.

Do subscribe to our YouTube Channel

Puga Sankara is the co-founder of Smart Gladiator LLC. Smart Gladiator designs, builds, and delivers market-leading mobile technology for retailers, distributors, and 3PL service providers. SG LoadProof is a patent pending Centralized Enterprise Photo/Video Document System on Cloud for Supply Chain. SG LP is built on the fact that photos & videos are vital docs as important as POs/SOs/Legal Contracts/Fulfillment Orders that reside in ERP/WMS/TMS systems, that serve as compelling, conclusive, unequivocal proof of crucial, critical, vital operations executed in Supply Chain within/across orgs when fulfilling customer orders as well as meeting contractual obligations between orgs as merchandise is transferred between different parties that partake in Supply Chain functions & operations. And these photos/videos data should not be stored in someone’s Smartphone or Email Inbox or in their personal/work Computer, but should be stored in a Centralized Enterprise system, where such data can be pushed into super-fast, stored securely, accessible to all stake holders (CFO/Sales Reps/Customer Support/AR/AP) in an org, as well as facilitates super-fast retrieval/sharing. LP is an Enterprise System of record for Photo/Video docs & is as important as an ERP which is an enterprise system of record for POs, SOs, Legal Contracts between parties etc. that have huge legal ramifications, also as important as a WMS (Warehouse Management System) that hold indispensable shipment & fulfillment data on orders. Like how Instagram, Facebook, Snapchat etc. have evolved into social media platforms/systems that enable individuals to showcase their beauty/pretty clothes/lovely cosmetics/hep coolness etc., LoadProof is an Enterprise system that holds similar photos/videos, but for a different reason, not for show off, but to serve as compelling, conclusive, unequivocal & indisputable system of record and proof that can be presented even in the court of law, when there is a dispute between parties while they execute many facets of the Supply Chain functions & operations. Puga is a supply chain technology professional with more than 25 years of experience in deploying capabilities in the logistics and supply chain domain. His prior roles involved managing complicated mission-critical programs driving revenue numbers, rolling out a multitude of capabilities involving more than a dozen systems, and managing a team of 30 to 50 personnel across multiple disciplines and departments in large corporations such as Hewlett Packard. He has deployed WMS for more than 30 distribution centers in his role as a senior manager with Manhattan Associates. He has also performed process analysis walk-throughs for more than 50 distribution centers for WMS process design and performance analysis review, optimizing processes for better productivity and visibility through the supply chain. Size of these DCs varied from 150,000 to 1.2 million SQFT. Puga Sankara has an MBA from Georgia Tech. He can be reached at [email protected] or visit the company at Also follow him at

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.