Do You Take Pictures in Your Warehouse?
Here is another tip from our supply chain expert on chargebacks. We have this conversation with warehouse shippers and we run into some really interesting dynamics. Obviously organizations are paying and they are siloed. Sometimes operations managers don’t know what the CEO and CFO is concerned about.
If everything was great in an ideal organization then everyone would know everything. They are all singing the same song, but when we run into some ground realities it is not the same. They take pictures, but when we ask about the pain of taking photos in their organization when they ship their product from their organization when it’s leaving from the outbound dock and inbound dock the true realities we come to know. When you’re receiving a product from someone else do you take pictures they’re like “oh yes absolutely or we take pictures all the time”. The next question we ask them is where they store them, what happens to those pictures, and how they retrieve them. It will be in Mike’s smartphone, he’s the supervisor right now or it is in Jose’s inbox right that is the type of response we get.
When they get a claim or when they get a chargeback, they need to show the pictures. When they need these pictures they don’t know where the pictures are! It can be in Mike’s cell phone or it’s in Jose’s inbox. They’re spending a lot of time searching for those pictures and after spending all that time they find these pictures. After they find all they see is IMG001, DSC001, DSC002. They are spending all the time taking pictures and storing somewhere. They spend all the time to store and retrieve these pictures but at the end of the day it’s not usable. This is not a good system. To have such a system on process to take pictures, you don’t know where the picture is. So that’s why LoadProof was such a useful tool because your pictures are always there in this cloud repository.
You can retrieve them quickly and easily by searching for the right metadata. So that’s the one thing we consistently see. We take pictures at that point to cover their side of the story. They take pictures in their smartphones and sometimes that person leaves and we all know how the the operators churn in their distribution center. Especially on the operator side sometimes it’s 50%, 60%, 70% because it’s all temperate. Temp. workers come and go and at the peak time. That’s why it’s important to have a centralized repository of these pictures, that’s very quickly and easily retrievable when these operators need those pictures like three or four months down the line. When someone asks for those pictures during a claims situation and when these guys took the pictures when they ship the product, you can give those pictures they want to use. Those pictures can articulate that they did our job right. That’s why LoadProof is such a powerful tool because it has the central repository at one place, through which you can retrieve those pictures quickly.
If you guys have customers that have an operator that can monitor these processes right, you can add them up as users in that system. The moment you take pictures and upload them those pictures are available for these customers to look at. This is something to keep in mind and when we share this app and after showing the functionality people realize “oh my god I need this”. At the end of the day when we did not add value to you guys and if we did not articulate well, the value that is not only right for your organization, but also among all the customers that we have signed up. We’ve been adding value to everyone why that’s why we are able to run this up pretty fast and bigger. We have 90 plus sites added a short period of time and we have a lot more coming.
That’s why it’s important to understand these dynamics and as a CEO and CFO of the company you want to save money for your organization and this is all free money. This is all money, all you have to do is take pictures and show people that you did your job right, so you can have a healthy conversation. You can say: “guys it’s not fair for us to pay for these chargebacks because it’s not our fault”. Look how well we shipped our product and you can have that conversation and you can save all this money and you can turn on LoadProof fast for your organization and stop the bleeding right now. That’s why it’s important to think through these things like so that’s the point of this video. Thank you for taking the time to watch this video, please let us know if you have any questions or comments.
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