LoadProof Video Testimonial – Mark Ledkins, Steel & Pipe Supply

 

Good morning. Hi. Hi, Hector. Thanks for taking the time to join this call. Yep.

No. It’s see, I mean, I’m the you know, I’m Puga Sankar. We haven’t met before. You know, I’ve, you know, started this company and, you know, created this product and all that. Right?

So, you know, we we, you know, make a lot of, you know, assumptions and, you know, based on our past experience, we, you know, create the product. So it’s like, you know, the way no. I see it as, you know, we build the cars, but you guys are the ones that are racing and winning the race. Right? So so it’s always exciting for us to, you know, hear from, you know, the end users that are using, Loadproof on a daily basis, day in, day out.

So if you could please, you know, you know, introduce yourself and, you know, share, your experience with Loadproof. Right? You know, what was there before and what were some of the problems and the challenges that you folks are having and how Loadproof has made things better. Right? You know, we can we can start there.

Hector Pulido. I’m the ops manager here, and this is Ernie Espinosa, general supervisor here. Great. Nice to meet you. And and well Nice to meet you, guys.

Same here, right, and what we’re having trouble with, before is we get, complaints from our customers Yep. Saying, hey. The freight fell over. The freight’s, you know, missing with freight paperwork or damage. So we we’ve, it’s helped.

It’s I won’t I won’t tell you that it’s eliminated. It’s a 100%. Okay. We we don’t document every single box that goes into a trailer. Yep.

We we I mean, that would be probably too much to to have a person just recording every load, every box. You know, we ship out thousands of of loads a year in it. But but it it’s been some help. Yeah. But it it hasn’t reduced during the 100% because Yeah.

Again, we we can’t possibly document everything. Got it. Got it. So so how was it before? Right?

And who are these customers that you folks are shipping to? This is all from all customers ranging from Walmart to smaller, mom and pop shops that come back to us with complaints, you know, again, with, you know, possibly damaged product or missing or even mixed product that sometimes, might get lost in in transit. You know? That’s beyond our control, really. Yep.

And and, if we just get fines, then we actually still get them a lot for different things. But, again, it it it it’d be almost impossible, I think, to document Every single thing. Yeah. Everything below thousands of hundreds of thousands of probably 1,000,000 annually. Yeah.

Yeah. How many how many trucks do you guys ship per, you know, per day, you know, per per day and per week? On the average, I mean, what do you what do you think per day? Like, 40. 40 per day.

Right? Probably 40 again. Yeah. Probably on on on an average throughout the whole year, probably around there. Okay.

So 40 times, you know, and and you guys, like, what, 3 shift operation, in a 247? Is that what it is? No weekends? Weekends also you guys ship? Well, we have 2 shifts and we do work some weekends.

Okay. Got it. So it’s Monday to Friday, 2 shifts, you know, shipping shipping 40 trucks per per day. Right? Okay.

Got it. Got it. So, you know, how was the experience before Loadproof? Right? What were the challenges?

What were the problems? And now, you know, I mean, I understand it’s not completely eliminated 100%, but it’s definitely reduced. Right? What is the, you know, how is the experience so far? How is that helping you guys?

Right? Well, we just go back to customers with the pictures and hey, here’s here’s what the freight look like when they left. And, you know, you guys are providing pictures that look completely different. So it must have been in transit, obviously. It was enough.

Okay. Okay. And and these carriers, you know, do you guys pay for these carriers or is the customer paying, no, for these carriers? But we have both services, collect and prepaid. So, yeah, we we use both.

Okay. Okay. Okay. Do you see any type of, you know, a difference, you know, versus you pay versus, you know, you know, the customer’s paying for the carrier in terms of, you know, when you show photos. There are some carriers that we see more problems with, but some of these are, again, the customer’s choice for the preference of carriers.

Correct. And, unfortunately, we we can’t control some of that sometimes. But, yeah, there are some carriers that are prone a little more prone to to problem that that we see with losing paperwork or or they’re saying, hey. You guys shipped out 10 pallets, but there’s only 9 9 in transit, you know, stuff like that. Yeah.

So so when that happens, you’re able to pull the photos and show them, hey. No. No. 10 left out visually. Here is the photo.

If we have a guest, but, again, we don’t photograph or document every single load. Yeah. I mean, maybe that’s based on that, we need to work on internally. We only have specific customers that actually require us to just to have pictures that so we we focus on those. But Got it.

Got it. Maybe maybe we should work on it. Maybe try to try to document every single load. I don’t know. Maybe it’s something that we can look at internally.

But Correct. Yeah. We we don’t document everything. Got it. Got it.

Got it. Got it. So, Omar, you wanna ask your questions that you have. Yeah. Yeah.

For sure. I’d like to find out, like, how’s your experience been so far using Loadproof? Has the interface been easy? Has it been simple to use? Has it been, easy to teach your fellow colleagues as well to use?

Yeah. I’ll look at it. Look. Everything’s been easy. Right.

You know, instructions are super easy. Great to teach, night shift and, you know, vice versa. Okay. K. That’s great.

See, we And, yeah. We can have a good time. We always, right, look for feedback in terms of, you know, what we can do better. Right? Right.

See, there is always, you know what is it? They say the biggest, you know, room in the, in the world is the room for improvement. Right? So, you know, what is that that we can do better? Right?

What is that, you know, that we can do better and make your life even better, you know, with load proof? When they when they’re asking you multiple loads at the same time, they have to park them. Right? The the parking? Yeah.

Is that where they kinda get stuck sometimes? Yes. I know that there’s a there’s a feature, right, when you you park loads Correct. Everything multiple loads simultaneously? Correct.

How how many can you park at at at, you know, simultaneously there? Depending on the plan. Depending on the plan you guys have, I you can at least park 10 loads simultaneously. And and if you upgrade your plan, you can go more than 10. I think you can go up to 20.

Yeah. How many how many are you guys are using now and how many would be web would be very helpful? That no. That’s it. That ten’s probably enough.

I mean, we have multiple tablets. And, I I I just I’ve heard that’s that’s the one constraint that I’ve heard sometimes. If one person is in charge of one desk and they have, say, 6 loads they’re doing simultaneously Correct. It’s it’s kinda a little bit confusing for them going back and forth between the loads. I mean, I know it’s a feature that’s under it it’s not too difficult to to handle.

But Correct. Correct. That’s one of the breaks that I’ve heard that people have is Great. Great. See, that’s what we want to know.

Right? We can do 2 things. Right? We can, you know, obviously, you know, there is people constantly coming in and, leaving. Right?

You know, we know how, you know, warehouses are sometimes. They’re literally revolving door. People come and go. People come and go. That’s where we can provide extra training.

Right? You know, you know, that’s where Omar is there and he can, you know, like, spend, like, 30 minutes with them and he can show all the new things that we have. And even, right, if you folks come back and tell us, hey. No. Maybe, you know, 10 is not enough, you know, for a, you know, operation.

Looks like you guys how big is your facility? Is it like a 1000000 square feet plus? Yeah. 1,200,000. 1,200,000.

Okay. So so, you know, for a large facility like, you know, you guys, hey, you know what? One 10 is not enough. We need more. Right?

So those are the things that we wanna, you know, hear and we can we can enhance, you know, simple things sometimes. Right? Simple things that can be done in the software that’ll make a big difference for you guys. Right? So, you know, if we, you know, talk like this, you know, we can learn those things and we can do simple things.

I mean, you know, it might not cost a lot of money for us and we can implement it for you guys. Right? So so that’s good. Thanks for the feedback. So that’s good to know that parkload might be a constraint and there might be an opportunity there.

Right? So so we can we can definitely, you know, look at that. I think we have enough with 10. It’s just that, you know, I don’t afford to just physically be going back and forth below that. That’s what it’s kind of a So so that’s a that’s a good point.

So there is also something called related loads. Right? So what you can do is you don’t have to necessarily park. You can just keep on uploading and then you can I know let right? Let you know, Jose is working on, like, 6 loads and, you know, he, you can just upload and then he can go and do a second upload, 3rd upload too, and still you can use the related loads and see all of them together.

Right? So What’s that called? It’s called the related loads. Correct. Correct.

That’s what that’s what Omar can help set you guys up. Right? Oh. So spend some time with Omar. Right?

And and, you know, I I know, who is it? I know that was Spencer, but Spencer is in Dallas Fort Worth. Right? Not in the San Bernardino. There is a Is that feature is that feature something that we already have?

Yes. Yes. Of course. You guys already have. Yeah.

That’s available in the basic package. So that will make it easy for you to you don’t have to have so many loads parked in the tablet. You can, you know, keep pushing to the cloud and then using that related loads, you can always see them together. Right? You can see even if you did 3 sets of photographs for the same load, you can see them together using the related loads.

Right? Right. So, yeah, we’ll we’ll talk about that. I think, Omar, right, you should schedule a follow-up session. I’m gonna show them that.

Correct. Correct. Yeah. So yeah. I mean yeah.

Go ahead go ahead with your next question. Yeah. So for Hector, how was your experience like been working with the load proof team? Hopefully, you know, we’ve been of service and we’ve been up to par. Yeah.

Everything that we’ve requested, we have record response and it’s been pretty smooth, pretty. Happy to hear that. Yeah. Yeah. And, anything else regarding load proof?

Any, like, any features you would like to see come up in the future? Anything we could add? Yeah. I mean, that’s just that’s just that’s just something for me. Yeah.

No. I mean, it it seems pretty straightforward, pretty easy to use. Right. Right. Just, I guess, it’s more internal constraints that we have here as far as documenting every single load.

Right. The features on it and I mean, we’ll look into this other feature, but, yeah, they seem pretty easy easy to use Yeah. Great. To understand. So so, Hector, you are the operations manager.

That means you run the manager for the whole facility or only for outbound shipping? For the whole thing. Yeah. Okay. And and what is, Ernie’s role?

You know, I just wanna understand, you know, what part of, you know, the what aspects that Ernie, you know, comes into. So I wanna hear his feedback, you know, on load proof as well. Oh, yeah. Just everything that Hector said, you know, it’s very easy to use. Yeah.

I only used it a few times before I got transferred into the office, but, the feedback I get from my employees out on the floor, super easy. And just like Hector said, some of the feedback that I get is mostly because of our, restrictions, you know, the Wi Fi antenna and all that. Okay. But, yeah, everything is super easy to use. So so so or do you run the outbound shipping team, is it?

Or you used to run the outbound shipping team before going into office? Yeah. I will I would run the a a desk. Okay. So I I would be in charge to make sure all the loads go out.

Got it. Got it. Right. And you had, like, what, you know, 5 or 10? I mean, you guys, 1.2000000 inch square foot is a large facility.

So you guys had, like, what, at least 20, 30 dock doors you guys have outbound? No. There’s no I mean, we have dedicated, close to, like, 75. But when when we peak, we actually use our inbound as outbound too. So we would add, like, another 50, 60 doors.

Got it. Got it. So so, I mean, so at least 1 loader per door. Right? So those guys are loading and and, I know you guys are, you know, documenting photos.

Right? Is that a is that a correct statement, Ernie? Yeah. Okay. And and who is taking the photos?

Is the loaders taking the photos or is the supervisor taking the photos? We have our, we’ve been training our labelers to take the photos. Labelers. Okay. Yeah.

Our supervisors, they they’re in charge of giving out work, taking care of paperwork, so they can’t be going back and forth taking pictures. Got it. So this is in the staging area then. Right? Staging area is when the palettes are built, they’re stretch wrapped, and then the labelers are applying the labels and that’s when you folks are taking the photos.

Yes. Okay. Okay. Great. Inside the truck.

Inside. Oh, inside the truck. So that’s at the time of loading then? Yes. We’ll take pictures as we start loading the truck Yep.

In the middle Yep. And then at the end. And then and then also closing the door, you know, applying seal or anything like that if it’s an FTL. Right? Yeah.

It it you know, on some of it, if it’s required, you know, like to put in tax for us. But we we don’t, document every sale. It’s just some loads. Some loads. Okay.

Okay. Okay. Okay. And and what is that? See, I’m just curious.

Is that is that only completely based on customer because you wanna be able to, you know, show that to the customer because, obviously, the reductions are, you know, higher with those customers. Right? Is that the reason? Yeah. Is is customer requirement really driven more or if we see, I’ll give you example with Rite Aid.

They say that we don’t apply our packing slips, the slip, the list on it. And they they always claim that they never get it. So we we document that. Okay. We take pictures of that.

Yeah. Okay. When they come back, we show them, hey. Well, it’s right here. It’s applied.

You know what? We don’t know what why you’re losing it. But we think that they’re just trying to make a quick easy $500 on it. You know? Right.

Okay. That’s really what’s going on. Yeah. Really? Okay.

I mean, do you know do you know if, if there is, any type of, you know, the product is going through some kind of a cross dock facility or consolidation facility or, you know, anything like that? Yeah. Yeah. Most of the time, they are. Yeah.

Okay. Okay. So so we have heard, you know, stories from our existing customers. It’s exactly we have exact another customer. These guys are, you know, based out of Atlanta here and there, a third party manufacturing company.

They said the exact same thing. I actually have a video too. I’ll forward it after the, you know, call. In that video, they said, hey. We have this customer and they claim they don’t get packing slip.

They don’t get packing slip. And then once they send these photos and they realize, oh my god, there is this forklift that, you know, there there is one person, right, pulling this on the forklift and it’s constantly getting torn away all the time. That’s when they realized, oh my god. You guys have to do a better job so it doesn’t get torn so we get the banking slot. Somewhere else it was happening at the time of receiving for them, you know.

I’m just I’m just curious, you know, if that’s happening. See, I mean, we we all, right, I mean, you know, make assumptions and things like that. No. I’m just curious if that is the case. Yeah.

I mean, I we don’t know where it’s getting lost, but I mean, we apply it. So Okay. So so with that, you’re able to push back on them and say, hey, guys. We did our job. Right?

It’s not our fault. Right. Yeah. That’s that’s what we use the pictures for. Yeah.

Okay. Okay. So what are the customers like that? Rite Aid is 1. Walmart is another one.

You know, who else that you folks are taking photos for? Target. Target. Target. Okay.

I think some some are for, like, Kohl’s that they require us to label in a certain way. Okay. A certain label special label placement. We we document. We take some pictures of how it’s being placed.

Because sometimes they claim it’s not, and then we get charged back and Yeah. Yeah. But, again, it it’s difficult to to document, oh, 4,000 boxes. Yeah. Yeah.

I’ll take some pictures here and there Yeah. To help us out and try to if if they come back to and say it’s incorrect, we show them the pictures. But but, it it’s just it’s just it happens randomly, you know, for some customers. Yeah. Maybe it’s, I mean, sometimes we probably do make honest mistakes.

But Correct. Correct. Yeah. Yeah. See that it it it’s just it’s not us.

It’s something happens sometimes in transit. Correct. Something got lost or mishandled and and now it’s damaged and now they they say we we shipped it out damaged. Correct. Correct.

Correct. Go back Correct. With the issues. See, also also. Right?

So has that improved in terms of, right, how your personnel, you know, the people that work for, you know, you guys. Right? Have they are they doing a better job because, you know, these things are documented now? Has that, you know have you guys seen any improvement on that front? Yeah.

I’m not able to think about the same. Yeah. Same as the same. Yeah. I think they have.

Yeah. But I don’t think anyone I don’t think anyone’s malicious thing. You know? Correct. Correct.

Doing anything bad. But I I I know we always stress, you know, the the quality of the wrap or how we load and how we secure loads, but I I I can’t honestly tell you that I we’ve seen any improvement. And we do provide the feedback. We always provide pictures to people to see, hey. You loaded this.

Look how it you know? And it and it ended up it only went 10 miles down the street and, like, it fell over. You know, you’re securing loads, stuff like that. Oh, okay. So But I I I don’t I mean, I I wouldn’t have a number to to give you.

So, yeah, it improved 20% speed. You’ve been using load for plan. Something like that. That doesn’t seem like it. Certainly for Okay.

Got it. No. No. So you guys are using that as a training opportunity. You’re giving feedback to the users using those photos.

Right? Yeah. We we use well, most of those pictures come back sometimes from the carrier. Okay. The customer.

Hey. Look. We we received this, like, in this condition, then we show them to people. And and we go back and then we have something a little yeah. We would share it.

You know, but our pictures usually always look good because I mean, that’s that’s what we’re doing. Right? Correct. Correct. I mean, you wouldn’t you wouldn’t let the truck leave if they’re not done properly.

Right? That’s how that’s what all warehouse managers do. Yeah. Yeah. Yeah.

Great. Great. Great. Great. Great.

Omar, what what is the next question you have? I’d just like to ask if, would you recommend load proof to your fellow colleagues in the ware warehouse industry? Very good. They’re facing some similar problems, you know, people making things Right? That we know we’re not doing intentionally.

Yeah. Yeah. It’s obviously Right. Right. It’s proof that you’re not doing it.

Yeah. For sure. Yeah. Great. Great.

So so, see, I’m just, you know, I’m still curious. Right? You know, if if you guys are seeing some the value and you’re able to, you know, push back on the fines that they imposed, right, you know, why would you guys not use for all the, other customers? Right? I know it’s it’s extra volume.

That makes sense, But but wouldn’t that, you know, overall improve everything. Right? Right. I I think, again, it’s just a constraint of time. Got it.

And of Right. Manpower, we probably have to dedicate by 2 straight people to do this. Probably, they So, I mean, it I mean, it might be worth it. You’re right. It it might be, you know, push back out, you know, 100 of 1,000 of dollars possibly of charges.

Yeah. Yeah. Yeah. Yeah. I was people are still here.

Correct. See, I know see, because Quinn. Right? Quinn Farmer, he’s the director of supply chain for you guys. You know, we give, you know, as as part of the see, one thing that we absolutely wanna make sure is we don’t wanna sell you something that’s not useful for you guys.

Right? And that’s why we have this free trial process. And we gave Quinn and, you know, Spencer, they’re the first ones to try. Spencer tried it and they came back and told us in the 1st week, the 1st week, hey, we got a we were able to push back on this charge back because of these photos. And that’s when Brightcwen decided to, you know, turn it on in all the facilities and you guys turned it on all the facilities and we got the tablets and everything.

So I’m just curious, you know, and you’re seeing the value in those, you know, accounts or customers where they require the photos. I’m just curious, you know, I think I think, you know, why would, someone not because all of our customers have done it. Right? And and, you know, 1,200,000 square foot is a huge, you know, facility and you probably have, like, what, 300, 400 people working in a shift Or or is it like a, you know, automated heavily automated facility and not that big deal? Nothing’s automated here.

Yeah. Okay. So so you guys have 300, 400 people, you know, per shift. Right? I think, yeah, collectively between the 2 shifts, but probably around the the 400 mark than the 500.

So that is a big quite a big operation and and right? I mean, you know, when when we are running such complicated operation, we know a lot of things, you know, you know, get out of control. And that’s when it’s it’s useful to have a a tool like this because you can put, you know, one one, significant, you know, feedback that we’ve gotten is that, hey. Our users are doing a much better job because they realize that the photos are, you know, the condition of the product leaving the facility is being documented. Right?

That’s been a consistent feedback. So I’m just curious, you know, why you folks will not, you know, look at rolling it out for all the other, customers as well. Right? Something to something to think about. But I understand, I mean, you’re constrained.

I mean, the time and the number of people and we are on the COVID and there is everywhere labor shortage and so forth. Right? So it looks like that’s probably the reason. Yeah. I know.

And that’s something that that’s that’s been a it’s a conversation that we’ll have here internally. Actually have a list here that I’m I’m looking at of loans that we’ve had some charges here Okay. In recent. And that and that mean that you bring up to the point why why aren’t we using that in every loan because you’re you’re absolutely right. You know?

I mean, some of these charges that again, it it it we I think we would have to document every single stack that goes into a trailer. Mhmm. You know, and and, you know, if you have 40 a day, 3rd times 30, all this make it goes into a 1,000. I don’t know if we could even a 100%, you know, proof that we hey. The load was absolutely perfect.

Got it. See see fair enough. See, we have customers. We have, I mean, you know, we have many food distributors that ship literally, you know, 40 44, you know, 52 pallets per truck. Right?

Double stacked. It’s all, you know, food products. Right? And they said, hey. You know, it takes few minutes for me to take photo of the entire truck.

It doesn’t take very long. Like like you mentioned. Right? I mean, like Ernie mentioned, hey. We load the truck, you know, maybe 25% load, you know, 4 pallets, 8 pallets, and then I take photos.

And 50% I load the truck and then take some more photos. Like that, you know, they’re able to document, you know, every single truck. You know, I think that’s something that, you know, I think, Omar, we should, you know, also follow-up with the call, see how we can make it easy and simple, you know, for you guys to, you know so it’s not it’s not that cumbersome, right, to take photos of every single load, you know, leaving the 50. Something to, you know, discuss because we got many, many customers, you know, not only they all right? Exactly like you guys, they all start with one account and then one customer and then they roll it out to all other customers.

And also, they start with one facility and then come back and roll it out to all the other facilities. Right? Right. So that’s been a very consistent, you know, trend. That’s what we are seeing.

So, you know, we’ll be happy to help and and we can even look at, you know, anything that we can, you know, make it easy for you. And there is also a lean version of load proof, even even leaner version where you can, you know, fly through it. Right? You you you this might have couple of extra steps, but but that’s what makes it even more intuitive. But, you know, there is even a leaner version of load proof that you can, you know, reduce the number of clicks.

Right? So something to something to think about, Hector, right, to to, you know, get on a call and with Omar and and see, if there is any opportunity to simplify the process so you guys can, you know, take take more photos of all the accounts. Right? All the customers. So this other leaner version, is that something that we already have access to?

Yes. Yes. Yes. Yeah. Yeah.

Yeah. Yeah. See, I I would I would just look at you can, you know, and and I’ll share multiple, I know, videos from existing customers. This gentleman was actually a Varo’s operations manager, John Delaso, based out of, New York. Right?

New York connected with New Jersey area. They they thought they they were exactly like you guys. Hey. You know what? Now I gotta do an extra step and, you know, I I you know, people started questioning that.

Hey. Do we really need to do it? And then once they started doing it, man, it doesn’t take very long. You know? It only takes few minutes, but you know what?

That saves so much, you you know, time and effort and money later, you know, once they come back with the, you know, problem, we just pull photos immediately and then show it. Every single minute that we spend upfront taking photos is worth it. Right? So so I would like to, you know, you know, especially, right, when Omar is available, I would like to just revisit the process. Right?

Take a look at the process again and see, you know, how we can simplify it and, you know, take a look at that, you know, leaner version of load proof. I think I think it it it’s it’s just a matter of process and you guys, you know, start doing only at the time of loading. Right? That is enough too. Right?

You don’t have to, you know, do it at the time of staging because that’s the most important thing. When when you wanna, you know, in a compelling manner, you wanna show, hey, you know, the product got on the truck, you know, in in very good condition. And you guys applied the load bars, you know, if you’re applying the air pillows, you’re applying the, you know, anything else to make sure, you know, the loads don’t shift. Right? The pallets don’t shift within the truck.

Right? So so, you know, I would I would, you know, recommend just revisiting that process and make sure, you know, it’s it’s simple and and you guys can, you know, execute it easily. So make it a, you know, SOP for all the all the shipments, all the customers. Right? Loads for all the customers.

Right? Something to think about. Yeah. Yeah. Yeah.

See, that’s where that’s where these calls help because, you know, we wanna know not only know, you know, what is working and, you know, especially, right, what is not working and how can we, you know, improve that and make it easy for you guys. Right? Well, that’s something that we’ll discussed internally here. Thank you. Correct.

Correct. Correct. Correct. Correct. Yeah.

I think I think that’s all I have. I mean, you know, we are all ears. You know, anytime, you know, you guys have feedback and even small things, hey. Can you make this better? Can you improve this?

Can you improve that type of, you know, feedback that you guys have? We’ll be happy to help because sometimes, you know, often I’ve seen it many times. Now I’ve worked I’ve been to at least 200 warehouses if not more and I’ve worked with so many warehouse managers and I know how hard, you know, you guys work, because I used to roll out, right, WM systems for all these warehouses and they work very hard and they, take, you know, put so much care in making sure the product, you know, ships perfectly. Right? So so, you know, we we empathize with you and we’ll help you.

Right? Sometimes small small tweaks, small small changes that we can do that’ll improve your, you know, life so much. You know, we are open to doing that. Right? Alright.

Thank you. Yeah. Yeah. Yeah. Yeah.

Yeah. I mean, you know, finally, I wanna close before close. I mean, anything else that you guys wanna add, you know, about load proof? You know, anything else? Any comments?

Anything anything, you know, what whatever it is. Yeah. No. No. Thank thank you all for reaching out to us and appreciate that.

We’ll certainly keep in mind, you know, when you keep like that. Okay. For sure. Perfect. Thank you, guys.

Thank you. Thank you very much for joining the call and sharing this feedback. That’s very valuable, useful for us. Yeah. Thank you, Hector.

Thank you, Anik. Thank you. Thank you. Bye. Bye.