Killian, you know, thank you very much for taking the time to join this call. Yeah. So if you could please, you know, introduce yourself, your role, and your, you know, day to day responses and activities you do, we can get started there. Yeah. Okay.

Like you said, my name is Killian Wares. I’m the operations manager here at, Curia Global. We have a couple different companies that all work here that I run, but, you know, that’s the warehouse side, and that’s where we implemented load proof. Day to day responsibilities is kinda general supervision of everything that’s going on. I have a warehouse manager under me, but and he kinda really oversees day to day tasks.

But then in terms of planning and implementation and, you know, big decisions, stuff like that, and then, you know, making sure stuff is being carried out, you know, as it’s planned and, you know, how the way it’s supposed to be. You know, there’s always that conflict between operations and safety and operations and, you know, stuff like that. Yep. In terms of kinda what we do, we do refrigerated and frozen warehousing Yep. Out of Greensboro, North Carolina.

So we do a lot of cross docks, inbound and outbound shipping. We kinda specialize in doing, LTLs, so some less than truckloads. So it’s a lot of POs in and out, very, you know, smaller pallet quantities. Okay. And you guys are three PRs.

Right? You guys are third party logistics. Okay. And you said you mentioned multiple companies that you guys have, as well. Yes.

What are those companies, and if you could please talk about those? Yeah. Absolutely. So we have a, a trucking division as well called Coldwell Storage. Okay.

So they do refrigerated and frozen trucking all up and down the East Coast k. And then as far out as Texas. You know, same thing. They kinda specialize in that LTL style deliveries, so a lot of POs and smaller pallet quantities. And then the third one is a brokerage that we started called Freight Corps.

Their primary role is kind of the sales division for the company for all three companies, but then also brokering out anything that the, trucking division can’t cover or say, you know, how it relates to the warehousing side is, like, if, you know, we had a customer, hey. Emergency. We need to ship today. It’s gotta go. It’s gotta be there.

Then, you know, the brokerage will step in, and we can get those outside carriers on it. Oh, great. Anurag, that brokerage is a very interesting strategy. A lot of these carriers are pursuing now. Right?

Yes. Because I’ve seen I’ve seen some mega you know, there were a couple of companies that got bought, you know, in a big, big way in the Chicago area. So that was very interesting. And a lot of these carriers consider that as a nicer, you know, what do you call, you know, complimentary thing, and they’re they’re doing that. Right?

It’s very, very interesting. It is it is nice. There’s definitely some some complications with it, and I think, you know, personally, there’s probably a little bit too much of it going on because there’s a lot of, you know, brokers out there that are getting rid of all their trucks. And so you see a lot more companies that are going out and doing sales, and they’re promising, you know, oh, we have all these trucks and stuff, but they’re actually just a brokerage. So they’re, you know, doing the sales, but not having that responsibility and pulling the equipment and stuff.

Yeah. Making promises that they’re they’re not actually gonna follow-up on if they don’t have a plan. Yeah. Yeah. Yeah.

Yeah. That’s very, very fascinating. I mean, it’s it’s like, you know, sometimes, I mean, you know, that, you know, the carrier is such a important aspect of the whole process and business and all that. But, you know, from a strictly financial perspective, people lean into that brokerage because that’s where, you know, they’re able to get more revenue and stuff like that. Right?

Yeah. Exactly. I mean, you know, you’re not having to deal with drivers and trucks and trailers and equipment and maintenance and all that aspect. You can just throw it all out the window and sit in an office and, you know, cover cover the same loads, but, you know, just off a computer and a cell phone. So Correct.

Correct. That’s very fascinating. Yeah. Yeah. Yeah.

So great. Great. You know? So what was the exact problem you guys were having and and you said, you know what? Hey.

We gotta have a solution for this, right, when you when you started looking for load proof or something similar? So we had a couple instances back to had historically been a problem where, you know, we’re dealing with all other people’s products. So, you know, where we’d ship stuff out on our own trucks or on other people’s trucks. And by the time it got to delivery or even sometimes in the process of being unloaded, some cases will be damaged, pallets would fall over, you know, all these all these problems that happen in logistics. And those companies that we were servicing would come back to us and say, hey.

You know, this pallet was sideways when it got to the delivery. You know, what did you guys do wrong? Yeah. Or if these these cases were damaged, what did you guys do wrong? And, you know, we had no way you know, we would tell them, hey.

We loaded it. It was fine when it left here. Yeah. But you’d be like it doesn’t carry so much weight anymore. You know?

In the modern era, no one really cares. Like, the, you know, the handshake agreements aren’t really around anymore. So it’s you know, people aren’t gonna take you at your word that you did a good job. So, you know, they were looking for proof. And so, originally, we had installed, like, a a camera basically just sitting on the dock, and it recorded, you know, security camera.

Yep. And when we had problems, we would revert back to that. But we were spending hours scrubbing video footage, looking for, okay, when exactly did we load these these POs or these pallets? And then, you know, we couldn’t get the camera so we could see into the trailer, so you just see it on the dock. And we had some people come back and be like, oh, well, yeah.

He drove in there. It must have fallen over right when he put it down, and then he just left it. We’re like, oh, well, we don’t really do that. But, you know, again, it goes back to they wouldn’t really take you at your word. So, you know, that that was kind of the problem we’re having.

And so we we ran into a situation where, I think back to back, in maybe two or three months in a row, we had pretty bad kinda claims come back where people you know, where we were investing a ton of time and resources from the management side on trying to fight these claims off where it was like, yeah. No. We did a good job, but we didn’t really have the proof for the evidence to back that up other than, you know, a driver signature and a video when the product was on the dock. And, you know, that unfortunately, that camera at the time was not very high quality. So it was a pretty fuzzy video from the dock.

Yeah. Yeah. Yeah. Yeah. So And and and you also had to, you know, like you mentioned, you know, you had to sit there and watch hours and hours of footage to get that exact, footage that you wanted to share.

Mhmm. And and, see, you mentioned an interesting statement. So you said, hey. You know what? The handshake and, you know, it’s all not valid anymore.

Is that how the industry has gotten now? Is that what the reality is that what you’re seeing? I think that that’s just, you know, maybe like a full society thing as much as, like, it is just a trucking industry. You know? People always like to imagine truckers as, like, these real old school, you know, type cowboy type guys, but, you know, a lot of the trucking industry and freight in general, you know, when it comes down to the dollars and cents, you know, they’re like, hey.

You know, it’s gonna cost us $200 to get these these products fixed, or it’s gonna cost us couple hundred bucks to get this this load restacked so that it’s, you know, in in good condition. You know, we’re not gonna pay that, so we’re gonna go find somebody to pass it on to. And, you know, when you’re the one that shipped it out, that usually comes back to to us. So Okay. And do you guys also work with a lot of lumpers?

Because we’ve had, you know, stories where, you know, when the lumpers handle also, you know, it’s not it’s not, you know, always handled with care or it’s there’s some challenges that that people have seen. Yeah. Yeah. That’s definitely you know, especially for our trucks, you know, we’ll load stuff out, and it’ll go to the deliveries, and we’ll have guys you know, I mean, you can see if you’re used to dealing with freight and stuff like that, like we are, you know, you can see pretty clearly from the photo, like, you know, they’re dragging those pallets down the sidewalls of the trailer or, you know, maybe the one pallet was a little shifted and they’re not unloading it properly or anything like that. You know, you can kinda see how the stuff was damaged and make some assumptions about what happened.

Okay. You know, cases have got knocked over and run over, stuff like that. Yeah. And we we see that a lot. I mean, probably almost weekly at this point, that stuff is getting damaged in the unload process and, you know, so it comes back a lot.

People send back, you know, some of our biggest, most loyal customers are sending stuff back saying, hey. You know, they’re sending us pictures or they’re calling and telling us that they have 10 cases damaged, and they’ll send you pictures and there’s, like, tire marks going through the middle of the product. And you’re like Oh my god. Okay. I don’t think I don’t think that fell over and got damaged by us.

And they’re like, well, you guys wants to you know, did you guys load it and run it over? I’m like, Yeah. No. But Man, okay. I mean, tire marks is crazy.

Right? I mean, that’s crazy. I mean, it’s like you know? Yeah. Okay.

And and do you also because, right, it’s cold storage, you know, do you also, you know, put in the temp tails and data loggers and things like that on your pallets? Yeah. Yeah. We do we do some of our customers require stuff like that. Some of them don’t.

You know, some it it’s definitely become an interesting aspect to the to the business of trying to deal with those. Some of them are really sensitive. So you can have, you know, two and three in the same trailer and only one of them is going off, just because of how air cycles through a trailer and you’re like, hey. But, you know, it’s but we do we do a lot of those, overall. Yeah.

Yeah. Yeah. Great. Great. So so, you know, how did you guys find Loadproof to solve this problem?

I’m I I think it was actually someone from the company had reached out Okay. To to my boss and introduced the idea of kinda what the product was and how it worked. And I think that happened maybe three or six months before we started looking for something like that. Okay. And, it was either it was I think it was my boss, who’s the owner of the company, had we were sitting in a meeting talking about like I said, we’d had that problem where we’d had three months in a row where we’d had just a bunch of people come back with, you know, claims or possible claims.

Yeah. Hey. This stuff’s getting damaged. And we’re sitting there and he said, hey. You know, I think somebody called me about a software that is supposed to help with this.

Okay. Let me go back and and see what I have in my notes or something. And then he brought that in and we talked about it and looked at it, and then I think we reached back out. Wow. You know, being like, hey.

Like, what is this what does y’all software do? Can you show it to us? Yeah. Yeah. Yeah.

Yeah. Nice. Nice. Okay. No.

No. That’s that’s nice to hear. So we did, you know, that that did really, you know, help you guys. So what was before load proof like? You know?

What was what was the, you know, conditions? You know? Did you guys have a lot of claims and then you, you know, you know, what was it like? Yeah. So, I mean, in terms of the amount, it would definitely go up and down.

You know, a lot of it’s out of our control. You know, you have drivers driving down the road, take a turn too fast and product falls over or Yeah. Like we had talked about, lumpers Yeah. Tearing stuff up. So a lot of it, it would just kinda go through cycles up and down.

Yeah. In terms of stuff we would do, you know, every now and again, you do damage something and it happens. And anytime stuff like that would happen, that’s, you know, kinda what I was talking about before with the the video camera was, like, our initial solution. We’re like, oh, if we just put some cameras on the dock, you know, we’ll be able to, this will be easy. Yep.

But, you know, that led to someone reach out. Hey. You know, we had these 10 cases that got signed damaged. You know, where did you guys load damaged cases? And we would go in and, you know, it would turn into me or, the warehouse manager sitting down and, you know, you start working on something and you basically have to open up, you know, the the security software and watch.

Well, I know it got loaded on this day. I think I remember loading it in the morning. So, like, I’m just three to four hours of video. Yeah. And you I mean, you know, most product ships in brown boxes.

So, you know, unless you know exactly what the boxes look like, you’re just trying to, like, you know, find visual cues. And so you actually have to pay a lot of attention to the video, and it just, you know, it ends up just chewing up hours and hours and hours of time. Yeah. Yeah. Yeah.

Just trying to search through those videos and find the exact like, you had mentioned the exact clip you need that you can send that says, hey. Yeah. These pallets were in good condition. This is those pallets. And half the time people come back and be like, well, how do we know those are the right pallets?

Exactly. Exactly. Yeah. I know they’re the right pallets because I just watch five hours of video, but I’m not gonna send you five hours of video. So you’re just gonna have to trust me.

These are the right pallets. Yeah. Yeah. Yeah. Yeah.

Yeah. Yeah. And then what is afterload proof like now? So it’s it’s definitely been a huge help. You know, we implemented it probably about a year ago, I think, now.

And, you know, pretty much anytime we have any sort of claim, you know, it takes about fifteen, twenty seconds. You go open up the the home page on the website, and you go click through, okay. I know it loaded this day. You know, go through, okay. It’s this truck.

Click through a couple pictures. Okay. It’s these pallets. Boom. You can send the photos off straight from the the software showing, you know, hey.

Yeah. These are the pallets on the trailer, you know, right before loading, right before leaving. You know, this is what the product looks like. You know, we we can’t tell you what it looks like when it got there because, you know, we didn’t unload it, but this is what it looks like when it left. And it’s it’s been a huge help, you know, fighting claims and stuff like that.

It’s really valuable to be able to send people kinda time stamped photos and show that product was in good condition when it when it left. So Great. Great. So so, you know, has that reduced your claims by any chance? I mean, now people, you know, realize, hey.

You know, if we just, you know, submit claims, these guys are gonna come back with photos. You know? Has that reduced claims by any chance? I would say it has and it has in two ways. Like, you had mentioned, you we have less people just throwing claims at us.

Just saying, oh, these couple cases were damaged. Pay me. Oh, these couple this pallet fell overpay me because, you know, we have that. They’ve like you said, they kinda all realize, documentation in place. K.

And so we can kinda defend ourselves, and it turns into less of a fight. Yeah. Because and and that really helps on, like, the the customer service side of things. You never wanna go fight with your customers over, Correct. You know, $500 or $800.

She’s like, well, you know, you guys are doing hundreds of thousands of business dollars of business with us over a couple years, and now I’m fighting with you. You know, we’re swaddling over $500 because these couple cases got damaged. Damaged. Yeah. And then on the other aspect, you know, like, the the like, when stuff is damaged, you know, you can definitively prove, like, hey.

This was not damaged when it left here. So, you know, that that side also helps. Because even then, you know, when it’s when it’s carriers reaching that out or, you know, stuff like that, we have that definitive, like, at this time when you left, it was in good condition. So it kinda helps on both sides. Great.

Great. Great. That’s that’s fantastic. Are those the key benefits? Are there, you know, are there any other key benefits that you guys had or you didn’t realize that you would get it, but, you know, turned out you got some, you know, benefits, anything like that?

Yeah. So we have started using it as well to track our, our warehouse does the inspections on the equipment every day. Yeah. So we’ve we’ve implemented it as that because they already have the app, so they already know how to use it. Yep.

So we, you know, went through and set up the forms and stuff where they’re using that. So that was kind of an honest unexpected creative solution that we implemented. Yep. The other one is, you know, stuff not related to damage, but related to loads, like, you know, hey. Did we load the wrong pallet?

Mhmm. You know, well, let’s, you know, go check the photos. Okay. We know this pallet was here and this pallet was here. No.

The right pallet’s went. Okay. Or, you know, being able to you know, we’ll have loads come here. And, you know, we we’ve started you know, we take photos of all the inbound stuff as well. So we’ve had people Great.

You know, say, hey. These inbound products, you know, are you know, or, like, when when we go ship them out, they’ll come in with damage, and we can send those photos out really easily where it’s like, hey. You know, this this product is damaged. Here’s the photos. Yeah.

Yeah. Yeah. Straight out of the same system. Yeah. And and have you had scenarios like this?

Because we have heard heard this a lot from our customers, you know. They said, hey. You know, this is something that we did not expect. Now our people are doing a better job. Mhmm.

You know? And and and, you know, all right. Obviously, right, I mean, it’s, you know, variable there is humans involved. You know? There is you know, we we are humans.

I mean, right, we’re not gonna be always % perfect like machines and we are gonna make one or two mistakes. And and people do acknowledge that, hey. You know what? We made a mistake. You know?

That’s that’s okay and and we’ll we’ll compensate you for it because it’s our mistake. And they were able to, you know, realize that. And also, right, sometimes, right, it’s not always, easy to, you know, manage especially when there are, challenges in terms of, you know, if you have a lot of, you know, temp workforce and things like that. You know, they they said, hey. You know, our people are doing a better job because we have load proof, you know, turned on.

Yeah. I I would say we’ve definitely experienced some stuff like that. You know, just that accountability Yeah. That it kind of implements where it’s like, you know, before, you know, you have something that does get damaged when it goes out. And, you know, you come back and you go to the warehouse team and you’re like, hey, guys.

You know, we’re gonna have a stock meeting. Alright. This product got damaged. Who loaded it while it’s damaged? And, you know, that you know, everybody sits there and they’re all looking around like, oh, I don’t know.

Did you know that? Did you know that? Who knows? Like, you know, but, you know, one now that we have load proof, it’s it’s become one of those, you know, like, we know you loaded this because you took these photos. Yeah.

Why did you load this pallet crooked? Like, if you knew it was crooked, restack it before you load it. Like, we’ve talked about this. We everybody knows. So in it, I would say we’ve definitely seen that where it’s kind of A teaching moment.

Right? I mean, hey. You know, it it’s okay. You know, mistake happens once in a while, but, you know, we learn from it and then, you know, moving forward, we are not gonna do that and we are gonna, you know, do loading better as a team, things like that. Yes.

Yeah. Yes. Exactly. Yeah. Great.

I mean, you know, how about, you know, is is, you know, this is one thing that we have heard as well, you know, especially in larger teams. You know? They they do a they do a, you know, a great job. I know I’ve been to, you know, 200 plus warehouses during my career, you know, implementing so many different systems. You know, you know, when when you know, you guys are right?

I mean, you know, we all take a lot of pride in the quality of the work we do. Right? And we do all that with so much, you know, you know, sincerity and things like that. And then when suddenly someone blames saying that, hey. You guys did a bad job.

Right? That hurts. You know? Memorial goes down and people, you know, get offended and things like that. How has that been, you know, for for your team?

Yeah. You know, I I would say, like, both aspects of it are are good or have been better because, one, when people are coming at you with false stuff, you don’t have to go back to the team and say, hey. You know, these people are saying that this got messed up and this got messed up and this got messed up. So you’re not hearing as much because we can kinda stop it in the office where it’s like Yeah. You know, on that management level where it’s like, oh, no.

We know that we did a good job. Here’s the reason. Here’s the proof. And then, you know, on the back end is it’s, you know, like, we were just talking about when stuff does get messed up, it’s not going back to the whole team and saying, hey. This got messed up.

This is a really big deal. You can, you know, pull that one guy aside. You have that conversation. Hey. This is learning experience.

Experience. You gotta fix it. And then you can go to the whole team and say, okay. Hey, guys. This happened.

It’s a learning experience. We know what happened. We already got it fixed. Yeah. You know, let’s make sure as a team we’re not gonna do it again.

Okay. Right. So I I would say in both aspects on on, you know, both sides of things that it is helpful. Great. Great.

Fantastic. Fantastic. And and, you know, just just very high level. Right? I mean, obviously, you know, this is cold storage is all very sensitive.

Right? Because, you know, you gotta really, really hand it off, you know, without any, you know, reduction in the temperature. You know? I mean, you guys are also logging that, what do you call, the temperature at the time of handoff and things like that. And we got we got I think we got few customers, you know, Shirely Frozen Bakery, Americold Logistics, you know, those guys all do the same thing.

It’s all frozen stuff. You know, you know, how is how is that been? I mean, you know, in terms of, you know, getting the all that right, you know, the handoff at the right temperature and things like that. Mhmm. I mean, I would say that that is one aspect that we haven’t had a huge overall change with, but just kind of because that was always something that we were really kind of detailed and documented about.

I will say that it’s probably sped up the process a little bit because we had other kind of paper forms that we were using beforehand. Yeah. And now a lot of that kinda goes to load proof. Oh, so so you were able to eliminate some paperwork and digitize it, basically? Yes.

Uh-huh. That is good. You know, because we were having like, the process before was very, like, you know, warehouse guy takes the forms back to the warehouse, loads the trailer, checks everything. A second guy checks everything Yep. And then brings it back up, and it’s verified up front, and then goes out to the driver, and the driver signs it, and then everything comes back.

So now it’s much more like, you know you know, text or, you know, send it to the scanner. Hey. Here’s what you’re doing. They do it, verify and load proof. Load proof looks good.

Front desk lady walks out, gets signature, and we’re good to go. So it definitely eliminates a lot of, like, the back and forth to the office and make you know, keeping up with all those papers and stuff like that. So Great. Great. See, one thing I’ve seen and, you know, when I back in the day when I started this WMS career, you know, rolling out systems in, warehouses, my first client was a food customer.

Mhmm. And food is always challenging. Right? I mean, no. It’s, I mean, the good thing with food is, you know, people have to eat every day, so you’re not gonna go out of business just like that.

But Yeah. But, you know, the margins are thin sometimes. Right? I mean, especially I mean, imagine if you’re, you know, supplying to McDonald’s or something like that. Right?

I mean, it’s it really it gets really challenging. I know how is that for you guys, you know, in terms of that, you know, it’s, you know, it’s it’s it’s your you know, it’s a pretty and and I’ll tell you one more thing. You know? When I was working with that food distributor, it’s like they had all the sophisticated systems. They wanted voice.

They wanted labor management system because they had to be really, really on top of that, you know, efficiency, the productivity, the gains and all that. Only then they can have that, you know, run that, facility profitably. So that’s a pretty, you know, tough challenge in food. Whereas, you know, if you’re obviously, right, selling a, you know, $200, 3 hundred dollar pant or something like that, right, I mean, apparel, you know, that’s the margins are much better. Right?

So so, you know, how is that in your business? I mean, overall, we’re pretty, I’m gonna say, like, blessed in that aspect. Like, we have kind of been able to make an older like, our our our facility is a little older, but we’ve been able to make it work for a long time. We’ve been growing Okay. Pretty steadily or some of our really long time customers have been growing over the last four or five years.

Nice. So, you know, for us, we you know, our profitability comes on how full is the warehouse or how much can we turn over Yeah. To do the space that we have. Put through the facility. Right?

It’s, you know, the more more, you know, you can ship through the facility, the more, you know, money you can make. And, and do you guys run a three shift operation, or is it one or two shifts? We we don’t. Right now, I’m gonna say, like, one and a half. We have, you know, some guys that’ll come in and stay later, or we have some guys that work weekends, but we don’t run full shifts for either of those.

So Got it. For right now, it’s it’s about one and a half shifts. Okay. Great. Yeah.

See, approximately very high level. Right? What is the, you know, dollar amount savings? You know? Very, very high level.

Just just, you know, more more so for, you know, someone else that is watching this. Hey. You know? It really moves the needle. Right?

It really moves the needle, I know Yeah. Yeah. Something like that. I mean, I would say before that it’s kind of a it’s definitely very significant in the savings on labor Okay. You know, in terms of fighting a lot of the claims.

But I know a lot of companies, especially some of your bigger companies than we are, would invest less time Yeah. In fighting off all of the claims, and they might just pay them. So from that aspect, it could be, you know, $510,000 a month because stuff’s re you know, depending on the product, it’s really expensive. Yeah. But like I had said, a lot of our investment was, you know, spending half days scrubbing videos and sending emails back and forth.

So, I mean, I would say it’s probably freed up ten to fifteen hours at least, you know, a week, just in trying to fight off all that. So, you know, with whatever your upper management costs Yeah. So that that that’s where the big savings has been for us. It’s definitely freed up a lot of that time. The managers so your your point is the upper management sitting there and trying to, you know, collect proof as to, hey.

We did our job. Right? That’s that’s you guys were spending a lot of time there. Yes. Wow.

Okay. Especially, you know, for for our company, there’s only three of us. There’s there’s my boss who’s the owner who Yep. You know, who’s kinda stepped away a little bit more, and then there’s me. Yep.

And then there’s the warehouse manager. Manage that. So for us, you know, saving ten to fifteen hours is is huge. A lot of time. You know?

Yeah. Absolutely. And and and, you know, this is this you know, another question that comes up, many time people come to us and then we show all this. Oh, now I have to, you know, spend this extra time and capture photos upfront or that’s an extra step that we have to do. Mhmm.

You know, how has that worked out for you guys? Did you guys think about that? And then, you know, what happened after you started doing it? You know, did it really take a lot of time or, you know, is it like, hey. We thought it’s gonna take a lot of time but really did not take, you know, how was that, you know, your experience from that perspective?

Yeah. So, like, you know, like we’ve talked about, our process was already fairly paperwork heavy. You know, we already made our guys go through those steps and do all the paperwork. Yep. So I would say since then, it’s been a big time savings in terms of not having to do all that and implementing all that into, you know, load proof as well as, you know, we didn’t have a ton of pushback on, like, the time invested to take the photos and stuff.

So, but I I it really doesn’t take very long. I mean, it’s very quick to use. You open up the app. You click it a couple times. You take your photos.

We make our guys take photos every, layer as they load back in the trailer. So it’s, you know, like, they’re running in and out, loading stuff. You know, you maybe pause for fifteen to twenty seconds Yep. And, take that photo. You go.

You load the next four pallets. You take another one. So it’s you know, over the course, it might add forty five seconds to a minute to a load. Yeah. But other than that, it’s pretty It’s not a it’s not a big deal.

Okay. I just have the last couple of questions. How how difficult was it to implement load proof? Right? If you could talk about first as the from a technical perspective and then, you know, second from a people perspective, you know, how how difficult was it was to implement load proof?

Yeah. From a technical perspective, on the initial setup, it was super, super easy. I’ve definitely implemented a bunch of systems over the years to, you know, a bunch of different parts of the company, and I would say Loadproof was probably one of the easiest. It was, like, one meeting. We sat down.

We typed everything in, you know, to set up the warehouse and the facility and all that. He showed us how to set up users and how to you know, if we needed to add facilities, how to do all that. And then, you know, we did see, in that same one meeting, we talked about how the app worked, you know, what you needed to do. And then we just kinda you know, I finished setting up the rest of it after that meeting, and everything was good on that side. Got all the users in.

Yeah. Let’s say that side was super, super smooth. It’s not very complicated system, so that really helps. But, you know, it’s definitely very easy to implement. On the personnel side, like everything, you know, you get pushback.

People reacted like you had said earlier. Oh, I’m gonna have to take pictures of everything I load. Oh my goodness. That’s gonna take so long. Yeah.

So I would say for the first couple of weeks, it was a little rough. You know, definitely had to put some pressure on people to make sure that they were doing what we were making you know, asking of them to do. Yeah. But once it kinda became part of the process Yeah. Really that kinda all disappeared.

Every now and again, it’s like, hey. Why don’t you take a picture of this or, you know, whatever? And they’ll go, yeah. Yeah. Yeah.

I forgot. My bad. No. You know, we talk about it, and they’re good to go. So Correct.

That side of it. It it I would say that side, the personnel side was very normal, but the technical side was very easy. It was interesting to do a lot of the other systems like that. Great. Great.

And would you recommend load proof to someone else that is, you know, in in a similar shoes like yourself? Oh, yeah. Definitely. I would say of of all the systems, you know, I mean, we were looking at basically trying to recreate something similar manually. Like, oh, if everyone takes photos and texts them to this and they save them, then we could try and do that.

And then we talked to load proof and we’re like, oh, okay, this is like all automatic. It’s really easy, really easy to set up. Yeah. You know, overall, I mean, it’s a great system. I think it solves a really big need.

And, you know, like we had talked about, there’s a big push for proof. You know, people need to see photos. They need to have time stamps and, you know, all of that. And so that has really solved a lot of issues that I think is probably very common to other people, but definitely was an issue we were having. So Great.

Would you like to add anything else? I mean, those are the questions I had. Would you like to add anything else? I mean, anything else that you thought, hey. This would that was very useful or even even, hey.

You know, you know, we like this and, you know, maybe adding a capability like this would be helpful for us and things like that? Not a % that I can think of. The only the only thing I could think of is possibly, like, right now, the way the at least the way that I was taught how to set up the system, the the photos come first, and then you type in the load details. If that could get flipped Okay. Sometimes it would be really helpful just because sometimes, you know, guys are looking at paperwork and then they type everything in and then they could upload for news after.

That would probably be the only Okay. The only thing, if that was, like, an option to switch it. But Okay. Alright. That’s no.

We’ll take that feedback. We’ll see what we can do. Okay. Yeah. Alright.

I mean, Kilian, you know, thank you very much for your time. Right? I mean, this feedback helps us a lot. You know? This is very important for us, so we can always, like, keep on improving the system.

And if you, you know, think of anything else, you know, please let us know. And also we have this load proof viewer app that’s that’s a newer, you know, addition to the whole, you know, software. And you can you can actually look at the photos from your mobile device itself. You don’t have to always go to the browser. Gotcha.

Okay. I didn’t know. So you can, yeah, download that app and then you can look it up, you know, when you’re in a meeting or somewhere, you know, where you don’t have access to your computer, you know, you can just, you know, pull up your smartphone and look at the photos right from there. You know? Yep.

If you if you want, we’ll be happy to set you up with that as well, you know, something to yeah. Yeah. Awesome. Thank you very much for your time, Kalyan. Thank you.

Yeah. Thank you. I really appreciate it. Alright. Bye.

Mhmm. Yeah. Bye.