The Load Strapping Best Practices to Consider During Shipping to Avoid retail chargebacks, freight claims, damage claims and rejected loads


This is another best practice that you can use in your warehouse. I think this is more for a  LTL (less than truckload) like a within a town delivery. You are not doing a long-haul driving like 100  miles or 200 miles you’re making in town delivery in a LTL fashion. For example, if there is expensive furniture that you’re delivering and you don’t want it to get scratches and dents, if it’s a minor damage while you’re moving or while you are loading it on the truck and so forth, you can obviously cover the furniture with the nice cloth and then strap them to your trailer itself.  

It’s again common sense if you think about it, but again the 3PL people know this pretty well. If you are new to this type of shipping this is something that you want to think. This is something that you want to think about while you’re loading to make sure that your product gets delivered in a pristine condition with no damages, scratches, and dents. With all that traffic that’s going on with all the crazy drivers on the road and based on the condition of the road when a driver applies brakes there are so many G-Forces that get applied on the product. 

If the product is not an even shaped product then it slides in all different ways  so you would  cover the thing with a nice cloth and then strap the product. You can tie the straps in different areas of the product with the cloth cover and then tie that to the walls of the trailer itself, so that it doesn’t move, shake, or fall off. It’s secured nicely so that it stays in place and all kinds of things happen when we load. 

Even the person on the other end might be careless or maybe it’s going through a cross dock facility. We’ve heard a lot of complaints from our customers, they ship one full pallet and somehow it arrives as two pallets it went through some crossed dock facility or somewhere they decided “oh my god, we should break this into two pallets and so things like that. We’ll talk about that problem as another video. It’s important to load these products in the correct fashion because you could have done a great job, picking the product and fulfilling the order. 

If you have done a great job packing and stacking them nicely in pallets you’ve done all that nicely, but if you don’t do that loading properly and if you don’t secure your product especially if it’s shiny, like a very expensive dining tip or a very expensive office desk, if you don’t nicely pack them and secure them well and strap them to your trailer then it’s going to shake and fall down and it’s gonna and in the process it can get damaged. So this is something to think about when you do loading next time and hopefully this is helpful. Please post your comments in the section below.

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Puga Sankara is the co-founder of Smart Gladiator LLC. Smart Gladiator designs, builds, and delivers market-leading mobile technology for retailers, distributors, and 3PL service providers. So far, Smart Gladiator Wearables have been used to ship, receive, and scan more than 50 million boxes. Users love them for the lightweight, easy-to-use soft overlay keyboard and video chatting ability, data collection ability etc. Puga is a supply chain technology professional with more than 17 years of experience in deploying capabilities in the logistics and supply chain domain. His prior roles involved managing complicated mission-critical programs driving revenue numbers, rolling out a multitude of capabilities involving more than a dozen systems, and managing a team of 30 to 50 personnel across multiple disciplines and departments in large corporations such as Hewlett Packard. He has deployed WMS for more than 30 distribution centers in his role as a senior manager with Manhattan Associates. He has also performed process analysis walk-throughs for more than 50 distribution centers for WMS process design and performance analysis review, optimizing processes for better productivity and visibility through the supply chain. Size of these DCs varied from 150,000 to 1.2 million SQFT. Puga Sankara has an MBA from Georgia Tech. He can be reached at [email protected] or visit the company at Also follow him at

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