Okay. So, Jesse, thank you very much for taking the time, to join this conversation. You know, we always, you know, like talking to our, you know, customers because, right, the at least the analogy that I use is that, you know, I mean, we build race cars, you know, but but we don’t get to raise them. Right? You guys raise them.

No. That is the that is the unique, challenge of being a systems developer. No. We develop systems. We deploy systems for so many of our customers, but we don’t use them.

So, you know, that’s why it’s very fascinating to hear from, you know, yourself, you know, the end user. So, you know, if you could please, you know, introduce yourself, you know, we can get started there. Yeah. Sure. Sure.

Absolutely. My name is Jesse, Jesse Koehler. I’m with Yuri Company. We are a lighting manufacturer. We’ve been in business for about 13, 14 years now.

Yeah. My role here, as I had said, is I’m the national sales manager, so I have my hands in a little bit of everything. Yep. I handle the procurement, the product development. I handle and oversee logistics.

I oversee our warehouse. I even have my hands in accounting and the return process as well. Got it. So, you know, as I said, right, I I I dabble in a little bit of everything. Yep.

But one of one of the the key issues that we had faced, before finding load proof Yep. Was that we would always have shortage claims. Right? Whether it be from our clients, in various sectors to, you know, end users. Yep.

And the only way that we could essentially, try to replicate the shortages, was to look at the actual BOL. Right? Yep. Yep. And reverse engineer the weight and the dimensions to see if what we actually sent out was accurate or not.

Yep. You know, even though we would do that, some of our clients would still claim the shortages Yep. And we were unable to recoup any of the funds. Yep. And I I would say over a course of a year, we’d probably have about a 5 to 8% loss of revenue due to shortage claims.

Wow. That’s a big number. I mean, 5 to 8% is a big number even if it’s $1,000,000. Right? That’s, like, you know, 50,000, $80,000.

Right? That’s a big number. Right. Yeah. Right.

So you know? And and there’s also various factors. Right? It could also be the the carriers, right, that do not honor the the shortage claims, what have you. Yeah.

So we we came in and, you know, when we started looking into load proof, we’re like, we we gotta we gotta do something different. You know, this is not working for us. And I I’ve I’ve personally been in distribution for, 18 years now. Right? Okay.

So yeah. I I I started very young. Yeah. Yeah. No.

That’s a long time. I mean, you know yeah. Yeah. Yeah. Yeah.

Yeah. I started at at 20. I’m almost 38. So, I I had the pleasure of learning from a lot of beautiful minds within the industry, you know, high level executives at Sprint, you know, etcetera, etcetera. Yep.

So even with those tactics that they taught me Yep. It it still was not enough and I had to see, you know, just move forward, do something else. Correct. So I’ve I stumbled upon Loadproof. Yeah.

By the way, your guys’ service is absolutely fantastic. Thank you very much. We take care of our customers. I mean, we we wanna, you know, offer the best service. And especially being a small company, and we we have this, you know, notion within our company that, hey.

You know? That is a competitive advantage for us. Big companies don’t do that. So we bend over backwards to take care of our customers, you know, immediately jump on calls. Yeah.

Yeah. Yeah. Yes. And you guys are doing an absolutely tremendous job. Let me tell you that.

I I recommend your guys’ service to a lot of my colleagues, that used to work with me and a lot of my competitors that I trade with in addition to my my customers. Yeah. But with your guys’ service, we’ve been able to recoup almost everything that we have lost. Wow. That’s awesome.

Yep. Fantastic. Okay. It’s it’s beautiful because the way that you guys have integrated your processes, right, there’s it’s undeniable. Let me just say it like that.

There’s nothing that, you know, our clients can say that they they can refute it. So so thank you. Thank you. Fantastic. Fantastic.

That’s nice to hear. So, you know, how did you, you know, find, load load proof, you know, to to solve this problem? I think I found you guys off of Google. I mean, we’ve we’ve utilized your service for, quite some time now. Correct.

I would say almost close to a year. But I was doing some research on, you know, how to mitigate losses from logistics, you know, and and shortage claims, etcetera. And I stumbled across your guys’ website, and I’ve had a conversation, and here we are almost a year later. Great. Great.

Great. Thrilled with the service. Great. So so what was, you know, before Loadproof like? Oh, it’s terrible.

Yeah. Everything was done manually. Yeah. It it it just it did not work. And we’re we’re, you know, a a decent sized operation here as well.

Yeah. But the the manual labor aspect of it Yeah. Is exceptionally challenging. Yeah. Right?

Yeah. And with your guys’ services, we don’t have to recreate any of that anymore. Yeah. Yeah. Yeah.

Yeah. And and what was so is is, you know, you guys would ship to a retailer and the retailer would call us and say, hey. I mean, call you guys and say, hey. You know, you we had a shortage, and this is what we received, and we are gonna pay you less, blah blah blah. And then you won’t have anything to you know, that that’s how the conversation went typically?

Correct. Correct. And we have multiple channels that we that we work with. Right? We do ecommerce.

We do big box retail. We do electrical distributors Yep. Electrical wholesalers. Yep. And our our end users are either average consumers or they’re contractors or electricians.

Yep. Right? Yep. You know, and and things get lost electricians. Right?

Yeah. You know, and and things get lost in the freight Yeah. All the time. All the time. Yeah.

But but with you guys, with your service, it does not happen anymore. Yep. Okay. So so now what happens? So what is after load proof like?

So now what happens? The load proof, basically, what are you asking me what it looks like, once my customer files a claim again? Correct. Correct. I mean, see the same conversation.

Right? Because, you know, now you guys have proof to show that, you know, everything was perfectly shipped from your call, facility. But, you know, it’s it’s like, you know, retailer or someone calling and telling you guys, hey. You know, we got you shipped 100, but we got only 90. Right?

How is how does the conversation go now? Well, I mean, it’s it’s it’s a seamless conversation because we have all the data and evidence to back it up. Right? Yeah. Before we release a shipment, we take images of everything that goes out Yep.

All different angles. Right? Yep. And sometimes we do record things being built. Yep.

And then we also take images of the freight before it gets loaded into the trailer, empty trailer. Yep. And then we take pictures of the freight after it’s been loaded into the trailer, and once it’s on its way. Yep. And because these images are geo tagged and located by GPS Yep.

And, yeah, it it’s it it it’s very seamless. It it helps a lot. Correct. Correct. And I also saw you know, you know, we do audit, in our system on a, you know, regular basis, try to look at everything because, you know, we gotta make sure our system is safe and everything.

So I ran into some of your photos where you guys also capture the photos of the weight from the weight scale. Correct. Correct. We take images and document everything. BOL, once it’s signed, before it’s signed, everything.

Yeah. The entire process. Yes. Great. Great.

And and you basically, you know, present that back to the customer or whoever it’s complaining saying that, hey, guys. We did do a job right. So, you know, it’s not fair for us to pay for shortage claims. You know? Correct.

Okay. And and then And then once once we once we have that conversation with them, I’m able to export all those images and send them the flat file. Okay. They’re able to validate all that data. And 99% of the time, they run back to their team and say, hey.

This mistake looks to be on 99% of the time, they run back to their team and say, hey. This mistake looks to be on our end. And then they end up, you know, moving forward and say, okay. You know what? We counted wrong.

We were able to locate the missing goods. Wow. Wow. So so they’re able to locate the missing goods. Man.

Yes. That’s And then sometime well, yeah, I mean, you have to understand. Right? Correct. The company’s new employees.

Right? The mistakes happen. We’re human. We’re not we’re not perfect. We’re not robots.

Sometimes they find it. Sometimes hey. Okay. You know what? We see that the goods were loaded into the carrier like this.

Yep. This is how we received it. They take pictures. They send it to us, and we’d k. Okay.

You know what? It’s not on the customer. It’s not on you guys. It’s on the carrier. And then we’re able to rectify those and With the carriers.

All that. Okay. Okay. Great. Yes.

Exactly. Great. And and and do you guys pay for the carriers or, you know, does the, you know, customer that you ship to pay for the carriers or it could be both? 95% of the time, it’s on our own accounts. Okay.

We we do work with, obviously, you know, like the big box retailers Okay. Or, we also work with regional and national distributors, wholesalers. Yep. And when we’re working with those, some of the larger clients, they’ll ask us to utilize their carriers. So, but even then, we still take images with their carriers and, you know, they are thrilled and they love that as well.

Great. Great. Great. Fantastic. Fantastic.

That’s that’s fantastic. And what about the you know, do you guys use load proof for inbound or anything like that? You know, how does that work? You know? We we have not used load proof for inbound yet.

We don’t have much inbound stuff Got it. Aside from containers. Right? Okay. So there’s really not that much on that aspect.

No worries. No worries. I mean, we have customers, right, that start with outbound and then they’re like, no. Hey. We wanna use this for inbound as well.

And and and it sounds like you guys don’t manufacture with the at least at least a larger portion of the manufacturing is not within the US. Right? It comes from somewhere else. Correct. Yeah.

Yeah. That is correct. Yeah. And all of our production lines are overseas. Okay.

Got it. Got it. So so now I’m just curious if, you know, a certain, you know, degree of vendor performance that you guys do, you know, in terms of making sure the product is great quality and things like that before, you know, you you receive it into your warehouse and, you know, make it part of your 4 wall inventory. Yeah. We we don’t typically have we do our duty.

You know, we we go overseas to our our partner factories. Okay. Okay. Okay. Got it.

Got it. So so you guys often, you know, travel overseas and then make sure quality is done at that point? Yes. We have we have offices in South Korea. We have offices in Hong Kong, in addition to the US.

Yes. Very interesting. Oh, I mean, that’s that’s phenomenal. Right? I mean, if you can get all that done before it hits the DC here and catch all the issues, quality, you know, infractions there, that is fantastic.

Class. That is fantastic. Awesome. Awesome. Awesome.

Okay. Great. So so, you know, what are some of the key benefits now, you know, with load proof, you know? The key benefits, I mean, aside from not losing the 5 to 8% of revenue Yeah. Yeah.

Yeah. Yeah. Yeah. The implement the implementation process was exceptionally easy. Okay.

I believe it took maybe a 10 minute call with a couple of your team members. Yep. And after we were able to do the integration Yep. I was able to get, everything set up with my warehouse downstairs through the app that you guys provide. Yep.

And it’s it’s a very, very seamless process. Yeah. Yeah. Yeah. So now, right, with with, you know, load proof turned on, do you see hey.

Even your people are doing a better job in terms of, you know, right? I mean, see, this this this happens all the time when people tell us that, hey. You know what? It’s not only, you know, the carriers or the customers making mistakes. Sometimes we do as well.

You know? Sometimes we do because that’s part of operations. That’s part of right? Whenever there is a human element that’s involved, right, we are gonna make mistakes. Right?

That is that is nature of the, beast that we are trying to tame here. So so, you know, has that improved by any chance on your side? It it it has. You know, the the processes, like I said, was very manual before. Yeah.

And it was kind of like he said, she said. But now that we have everything documented through your guys’ software and your system Yeah. System Yeah. Everything is streamlined, everybody’s on point, nobody makes mistakes anymore like they used to. Great.

Great. Great. Great. Yeah. And people are like, you know, they feel like, hey, you know, we are held accountable.

Yes. Right? Yes. Honestly, you guys have really set a standard, I would say. Nice.

Nice. Nice. Nice. Nice. Great.

You know, I mean, is you know, what other, you know, things that you thought, hey. This might not happen, like, you know, what do you call collateral benefits that that, you know, came along, you know, because of having a system like this. I’m sorry. I I I didn’t No. I mean, the cost savings, you know.

Right? You know, see, there are some benefits we know, hey. We are gonna get, and there are some benefits that naturally come along because, you know, people are like, hey. You know what? We we originally thought, you know, load proof could be used only for outbound.

But you know what? Hey. I could now use it even for documentation. You know, I could use it for, you know, several other things. Right?

Yes. Yes. Absolutely. You know, documentation, you know, processes. Yeah, there there’s there’s a lot of stuff, a lot of stuff that I know I I’m not gonna be able to spit off at the top of my head, but I can get that to you in writing if you would like later.

Yeah. Okay. Great. Great. Fantastic.

You know, one thing that, you know, we’ve always heard from, you know, warehouse managers is that, hey. You know what? You know, before we used to be so nervous, sometimes a claim you know, a large claim comes, and we don’t have a way to, know, refute that even though we did a great job and, you know, my only option is to lose $5,000, $10,000. Right? You know?

Now now we know what? I know I have load proof and especially, you know, one of the, you know, key, capabilities that we make sure we, you know, give our end users is that, you know, you gotta be able to get to those photos and the proof very, very quickly. Right? Because when a issue happens, you know, you wanna nip that in the butt. Right?

You don’t want that, you know, happening so much and, you know, you know, couple couple of people are talking about it. Now the whole, you know, team is talking about it and the entire organization is talking about it. It gets worse, you know, the longer it takes to solve that problem. So it’s very important to solve that problem very quickly. Right?

So that’s why, you know, if you log in to the system and put in that, you know, metadata, you can find those photos within seconds and share that with your supply chain partner customer within seconds. Right? Absolutely. Absolutely. And and the customization feature that you guys have have set up is is fantastic as well.

Yeah. You know, I I’ve I personally have set up a couple of different things for the big box retailers. So those metadata fields that are locked in specifically for those clients Yeah. You know, seamless seamless transition. Right?

So I have, you know, Amazon, the Home Depot, the Lowe’s, and and they all have different requirements. Yep. And your guys’ system is able to ship and pivot Yeah. And then customize accordingly. And it’s huge.

Okay. Huge. Great. Great. Great.

Great. And, you know, at the so at the high level, you know, how much is the dollar savings? It’s 5 to 8%. Is it fair to say, on average, you know, 50,000 to 80,000? That’s, like, about $70,000 per year?

I would say so Okay. At at a minimum. Yeah. No. That’s a that’s a, you know, nice chunk of change for a, you know, a reasonable sized company, you know, like you guys.

Right? I mean, that’s a that’s a, is it is it fair to say that’s a good return on investment, you know, on loan growth? A 100%. Yeah. Absolutely.

And I I encourage anybody that’s, looking into your company that isn’t sure Yeah. Submit to make that jump because it definitely pays for itself, and they will be thrilled with your services. Great. Great. Great.

You know, how how was it? See, I know you mentioned, you know, from a technical perspective, it was very easy to turn on. Right? It’s just a matter of downloading the app and then start using it. How was it, you know, with the people?

Right? I mean, you know, people are the, you know, what do you call, the element that’s difficult to, you know, get it right. It takes some time. Right? Because humans as humans, we don’t wanna change, you know, quickly.

Right? We don’t change quickly. So, you know, how did it was there any challenge in terms of, you know, ex you know, getting the team to see this change and, you know, how was that? No. Not at not at all.

Yeah. We had a we had a meeting with our team. Everybody was on board. Yep. Right?

And then after we met with your team Yeah. Your team was fantastic. They addressed any questions that we had. Yep. There there was no hesitation on our end.

Yeah. Yeah. So people understood, hey. You know, this is gonna help us help us as an organization. And, you know, you know, what we have seen is that, hey.

You know? Oh, now we gotta do this extra step. Right? That’s how they look at it. You know?

Oh, I I picked 5 see it as a pain point? They see it as a pain point. Absolutely. But, I mean, what is one pain point as opposed to, you know, $80,000? Right?

An extra 30 seconds Yeah. To save it’s it’s a no brainer. Got it. Got it. Got it.

So so once they realize the team adapted to the solution, pretty well? Yes, sir. Okay. Great. Give me one second here.

Just one great. You know, I mean, anything else, you know, that that you would like to add about load proof that, you know, that, you know, you guys found interesting or that, you know, helped you along? I I think that’s everything for now. I’ll have to I’ll have to speak with my actual warehouse manager Okay. Because they are the ones that are more hands on.

I on the implementation and the oversight overseeing. Yeah. Yeah. Yeah. Right?

So they come to me anytime they have issues, and then I’ll speak with your team. Yeah. But I can absolutely get with my warehouse team and get you a list of things that that you would like. Yeah. That’ll be great.

That’ll be very, very helpful. Fantastic. If if you could do me a favor Yeah. If you could send me an email Yeah. Yeah.

Yeah. Just kind of a high level overview, I’ll forward that to my team. We’ll sit down, and we’ll get that to you, hopefully today. If not, Monday. Okay.

Great. Yeah. Yeah. Absolutely. Absolutely.

I’ll I’ll get that to you. Maria will, you know, email that to you. And I’ll I’ll make sure, you know, she handles all this from so so would you recommend load proof to someone else that is in your role or in a similar role? Yes. Yes.

I have. And I I’ve already recommended you to a couple of my clients. Okay. Awesome. Awesome.

I mean, that’s all I have. You know, Jesse, thank you very much for taking the time, you know, to join this, call. And I will, you know, send that email or, you know, Maria will send that email, if you could, you know I just, you know, summarizing any type of benefits and any type of, you know, other, benefits that you guys did not expect, right, that that you experienced that would be very beneficial, especially to, right, someone that is, you know, evaluating load proof and, you know, hearing a user, you know, like yourself that you folks have used for 1 year. Right? And then, you know, experiencing all the benefits.

You know? That’s that’s very, very helpful for a prospect that’s listening to this, you know, testimonial. Right? Yes, sir. Yes, sir.

Awesome. Thank you, Jesse. Thank you very much for taking the time and, you know, happy Thanksgiving. Happy Thanksgiving, brother. God bless.

Thank you. Enjoy your weekend with your family. Uh-huh. You too. Bye.

Mhmm. Bye.