3PL FMCG Case Study
Number of Sites – 51
“LoadProof has helped our customer to gain confidence in we doing the right things and we doing what we supposed to do. We are very dependent on LoadProof and it has helped our customers to reduce freight claims and chargebacks probably by about 85 – 90% of charges.” – Marlo Gillum – General Manager
Marlo – My name Marlo Gillum. I’m the GM of operation in Dallas Texas. We started our loadproof journey in 2017. We were having issue with our customers. We could not prove how we were sent in our product out the back door so of course our innovation labs told told us about loadproof and we started implementing loadproof on the lower scale, probably 30% of our orders. Due to the success of it, in 2018 roughly right at 95 percent of all orders going out the door we used loadproof. LoadProof has helped our customer to gain confidence in we doing the right things and we doing what we supposed to do. We are very dependent on LoadProof and it has helped our customers to reduce freight claims and chargebacks probably by about 85 – 90% of charges.
A great deal of the claims was coming in that it was a reduction of claims and the chargebacks they had to pay was eliminated based just because the loadproof also a great referral tool. Now their systems were integrated with accounts receivable department, so they are able to take another look. It eliminates certain communication gaps and my customers are now able to focus on their operations. The cost is minimum and the tool is user-friendly. It made our world really smooth. Now when we have a damage we use loadproof to document them. Whenever our customer receive any error when they receive their product we go back to LoadProof and prove that the product we shipped it right.
Capture the conditions of the loads you ship and share it with your customer through automated email's. Take photos of every product, pallet, and truck along with the packaging conditions such as shrink wrapping, addition of dunnage bags, stretch wrapping, etc., and win the trust of your customers.
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