Saddle Creek Logisitics Case Study

saddle-creek-testimonial

Quote

“The customer’s customer claimed there were a couple of damage units, so our customer went ahead and asked us. As we had photos of it and he let them know that we did have those pictures as proof and then the $1900 claim was dismissed”. – Ernesto Ayala, Saddle Creek Logistics.

Transcript

Ernest –

You know how that transpired or what happened after using LoadProof ?

 

Ernesto –

Okay well yeah, the customer’s customer claimed there were a couple of damage units, so our customer went ahead and asked us. As we had photos of it and he let them know that we did have those pictures as proof and then the claim was dismissed .

 

Ernest –
Oh that’s great and you were able to get off the hook there for any liability or any charges.

 

Ernesto –

Correct

 

Ernest –

Oh that’s great, and just curious like you know what the cost was or what that cost would have been if you didn’t have pictures in that situation.

 

Enesto-

I think about 1900 .

 

Ernest-

Okay, 1900 great yeah! So there you go, you know 1900 and from the ROI standpoint what you’re paying for LoadProof and make your money back right there

 

Ernesto –

Yeah! That’s probably a couple years right.

 

Ernest-

There on I’m just resolving one issue that’s really great and you know.

So we want to start from the beginning. What were you guys doing you know before we engaged, you guys were taking pictures, you know before implementing LoadProof is that true?

 

Ernesto –

No, actually  we didn’t have anything implemented at the time .

 

Ernest –

So, you weren’t taking pictures at all wow, just looking back at my notes from our previous conversation so then you were looking at LoadProof to implement photos and you had a need. The issue that you just described with your previous customer that came up where luckily you had photos and thankfully that you know you had photos there.

 

Ernesto –

Yeah, this was actually at the customer’s request they asked us what would it take to LoadProof their outbounds and well we said that’s it’ll keep the customer happy and more than i’m pretty sure it more than kept them happy since i saved them already right away for you.

 

Ernest – 

So, great so it looks like we’re seeing some results. We resolved an issue you know for 1900 already. We’re going to keep resolving any issues that come up. So how would you describe the transformation, so implementing LoadProof was a new thing, implementing photos was a new thing for your process, how would you describe adding that to your process?

 

Ernesto –

Actually pretty simple it wasn’t hard to learn and as I passed it down to my associates. They were able to work on it right away; they didn’t take much to explain how to use it. It’s almost all pretty self-explanatory.

 

Ernest –

Oh that’s that’s great to hear, yes and that’s the whole idea with LoadProof. The benefits cost low, it doesn’t require a lot of training. It’s just a matter of fitting this in your process just taking a few few photos it just takes a couple minutes. You know that’s what that was the whole idea is, we wanted to keep it user friendly, you know easy to use and easy to implement as well so that there’s no bottlenecks added to your process. So that’s great, that’s really great to hear sounds like it’s working there in that area.

We think it also helped you with a better customer relationship with the customer you mentioned. They liked it, they liked it a lot and it’s helping them a lot too. 

 

Ernesto –

Yeah, I mean they were the ones that came up with a good idea because they’re the ones who suggested it to us. But, again they’re the customers, so we’re like okay yeah we’ll do it. I guess he heard of it. He had already heard of it prior to us, before we were implementing.

 

Ernest –

That’s great yes, and we’re trying to spread it out to more and show others the great value that it brings and oh yeah we’re seeing it working. We just want to show others as well. So, how likely you would say the implementation was and you know you’re seeing some of the results now. How likely are you to recommend us to other customers or other contacts within your network.

 

Ernesto-

Yeah, anybody with delivery issues in my building, I would definitely don’t think about it twice, I’m saying if let’s say uh customers are reporting shortages or damages i’ll be quick to suggest LoadProof because like I said it works.

 

Ernest- 

Yes, great great so any other questions? Have you heard any feedback that you’d like to share with us regarding LoadProof?

 

Ernesto-

I mean we pretty much mentioned it. I mean it works great, it saves money. Yeah, it’s something that if you run a business it’s like this, then you need something like this.

 

Ernest-

Yeah, right that’s it. If you’re shipping products you should be taking photos of your products prior to shipment there’s a lot of things that can happen during shipment. You know damages, shipping discrepancies, having a label off in the wrong position by an inch, and you can get off of your invoice in some cases. We’re dealing with some of the major retailers so yeah definitely if you’re shipping products today in 2020, you should be taking photos and just covering yourself from liability and unfair charges .

 

Ernesto-

Yeah, that you couldn’t say it better! I could 100% agree.

 

Ernest-

Great well, Thank you Ernesto !


Puga Sankara is the co-founder of Smart Gladiator LLC. Smart Gladiator designs, builds, and delivers market-leading mobile technology for retailers, distributors, and 3PL service providers. So far, Smart Gladiator Wearables have been used to ship, receive, and scan more than 50 million boxes. Users love them for the lightweight, easy-to-use soft overlay keyboard and video chatting ability, data collection ability etc. Puga is a supply chain technology professional with more than 17 years of experience in deploying capabilities in the logistics and supply chain domain. His prior roles involved managing complicated mission-critical programs driving revenue numbers, rolling out a multitude of capabilities involving more than a dozen systems, and managing a team of 30 to 50 personnel across multiple disciplines and departments in large corporations such as Hewlett Packard. He has deployed WMS for more than 30 distribution centers in his role as a senior manager with Manhattan Associates. He has also performed process analysis walk-throughs for more than 50 distribution centers for WMS process design and performance analysis review, optimizing processes for better productivity and visibility through the supply chain. Size of these DCs varied from 150,000 to 1.2 million SQFT. Puga Sankara has an MBA from Georgia Tech. He can be reached at [email protected] or visit the company at www.smartgladiator.com. Also follow him at www.pugasankara.com.

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